All Collections
Account
EBenefits of the Authenticator App over SMS
Verification Guide for U.S. Customers
Selfie with a card FAQ
What is TIN?
How to change the language in CEX.IO mobile app?
How to sign out of your account from CEX.IO mobile app?
Password requirements and recommendations
How to disable 2FA on my CEX.IO account?
How to Enable Two-factor Authentication (2FA) for Your CEX.IO Account
Why I was rejected at CEX.IO if I successfully passed AML/KYC at other exchanges?
What will I get if I pass AML/KYC check?
What are AML and KYC?
The following countries and territories are currently not supported by CEX.IO
How can I delete my account from CEX.IO?
QR code
I have created read-only access to give to my friend - but it is not working. Is something wrong?
How long does it take until my reward will be confirmed?
Payment Card Verification Guide
Can I use a prepaid card?
Why was my card verification rejected?
How to add and send funds on CEX.IO
Why I do not receive the confirmation email?
I think my account got hacked, what do I do?
I’ve got an Authorization email but I didn’t log in. What to do?
What do I do if My 2FA token is always invalid?
Getting Started
How do I recover access to my account?
What is wrong with my documents for verification?
Identity verification on CEX.IO
What do I do if my phone is lost or damaged?
Guide to Enhanced Verification via the Web
Multiple account owners
How do I find my User ID/Username?
How to make ID confirmation photos
Two-factor authentication (2FA) troubleshooting tips
[Google Authenticator 2FA] How to restore access to your account with the backup key
How to change the password for your CEX.IO account
Address verification on CEX.IO
How can I change my email?
Why do we ask to confirm the origin of funds?
How to change your phone number for receiving 2FA codes