Account
Getting Started
The following countries and territories are not currently supported by CEX.IO
Where can I see my connected devices?
Account Verification Guide: Identity Verification
Address Verification on CEX.IO
What is wrong with my documents for verification?
What is TIN?
Why I was rejected at CEX.IO if I successfully passed AML/KYC at other exchanges?
What are AML and KYC?
What will I get if I pass AML/KYC check?
Why do we ask to confirm the origin of funds?
Identity Verification FAQ
Benefits of the Authenticator App over SMS
How to change the device for 2FA codes (Authenticator App method)
How to restore access to your account with the Google Authenticator App backup key (2FA)
2FA Recovery Guide: Lost or Damaged Phone/Device
Two-factor authentication (2FA) troubleshooting tips
How to Enable Two-factor Authentication (2FA) for Your CEX.IO Account
What do I do if my 2FA token is always invalid?
How to change phone number for receiving 2FA codes
How to restore access to your CEX.IO account if you lose your Authentication (2FA) device
How to make ID confirmation photos