All Collections
Account
Benefits of the Authenticator App over SMS
Verification Guide for U.S. Customers
How to submit a selfie with a card (FAQ)
What is TIN?
Password requirements and recommendations
How to disable 2FA on my CEX.IO account?
How to Enable Two-factor Authentication (2FA) for Your CEX.IO Account
Why I was rejected at CEX.IO if I successfully passed AML/KYC at other exchanges?
What will I get if I pass AML/KYC check?
What are AML and KYC?
The following countries and territories are not currently supported by CEX.IO
How can I delete my account from CEX.IO?
Payment Card Verification Guide
Can I use a prepaid card?
Why was my card verification rejected?
Why I do not receive the confirmation email?
I think my account got hacked, what do I do?
I’ve got an Authorization email but I didn’t log in. What to do?
What do I do if My 2FA token is always invalid?
Getting Started
How do I recover access to my account?
What is wrong with my documents for verification?
Identity verification on CEX.IO
2FA Recovery Guide: Lost or Damaged Phone/Device
Guide to Enhanced Verification via the Web
Multiple account owners
How do I find my User ID/Username?
How to make ID confirmation photos
Two-factor authentication (2FA) troubleshooting tips
How to restore access to your account with the Google Authenticator App backup key (2FA)
How to change password for your CEX.IO account
Address verification on CEX.IO
How can I change my email address?
Why do we ask to confirm the origin of funds?
How to change phone number for receiving 2FA codes
How to protect against spoofing attacks
How to resubmit verification and claim your CEX.IO Card
Additional verification request during funds withdrawal