Verification plays an important role as CEX.IO follows strict KYC/AML policies in its goal to promote Bitcoin as legal tender.
If your verification is rejected you should have already received an explanatory email from our Compliance Department stating reason/reasons for its rejection. In case you do not agree with the comments or need any help - please review these guides that outline document requirements:
Of course, if you require any further assistance you can always contact our support team via chat - they will guide you through the process.
The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. CEX.IO may not offer certain products, features, and services on the CEX.IO platform in certain jurisdictions due to potential or actual regulatory restrictions. For more information, see our Licenses and Registrations.
The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.