If you are not receiving the confirmation emails, please follow the instructions below:

  • check your junk/spam box. The emails might have landed there instead of your inbox;

  • add "@cex.io" to your email safe list;

  • check if any filters are set up on your account that mark emails from CEX.IO as read and send them to a separate folder;

  • make sure there are no issues with your mailing server.

If the problem is still not resolved, you can always contact the support team via chat for us to probe deeper into this matter and get it resolved. Make sure to mention that you have already done the above actions to speed up the investigation process.

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