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Address verification on CEX.IO
Address verification on CEX.IO
Rick Alexsson avatar
Written by Rick Alexsson
Updated over a week ago

After you pass the Address stage of verification, you’ll have access to a wide range of currency pairs, increased deposit and withdrawal limits, and the opportunity to deposit funds with no commission using bank transfers. Once you’ve submitted your application for Identity level verification, you can start applying for Address verification without waiting.

The Address verification stage consists of two parts: confirming your address and connecting social network profiles. You can begin with either.

Here are the steps to verify your address on CEX.IO.

Confirm your address

Upload a photo of a document that proves your place of residence. For example, you could use a utility or electricity bill, bank statement, or tax return document.

Before submitting the document, please make sure it was issued within the last three months.

The two main requirements are:

- the document must be in Latin characters or have transliteration into Latin characters

- the document must contain the credentials of the issuing institution (e.g. logo), your first and last name, and your residential address on one page

Choose one of the document types from the drop-down list, or select Other address document. If you choose to provide a document that isn’t on the list, you should specify what type of document it is.


3. Choose how to upload photos

To submit your photos, you can upload files from your computer or take photos with your phone camera.

Please do not use any photo editors to modify your photos for address verification

  • Use your mobile device

Once you choose this option, click Next and you’ll see the QR code on your screen. Scan it with your smartphone. Then, you’ll see a link to the verification step for uploading photos. Open this link in your mobile browser. Alternatively, you can copy the link and paste it in your browser.

On the CEX.IO page that loads in your mobile browser, click Add photo, take pictures with your phone camera, and check whether all details are clear. If they are, tap It’s readable. If they aren’t, select Retake and take another photo.

  • Submit files

Press Add photo and select a file on your computer. Supported formats are PDF, PNG, JPG, and GIF.


4. Upload your document

Take a picture or upload a scan of the chosen document. Make sure that all letters and numbers are clearly readable.

As soon as you’ve submitted a photo of proper quality and confirmed it’s readable, you’ll be able to upload more pages if necessary. If you have nothing more to upload, press Next to continue.

Social network profiles

In most cases, a linked social network profile gives additional information that helps to confirm the data you’ve provided. You’re encouraged to link at least one social media profile on Facebook, LinkedIn, Twitter, or any other social network or website.


If you’re not willing to link to any social media profiles, skip this step by pressing Next and your application will be sent.

You’ll receive a message from our Compliance department to the email associated with your CEX.IO account when your address has been successfully verified. You can find more details about available payment options on the Limits and Commissions page.

If you need any assistance with verification, contact our Support Team using the live chat button at the bottom right.

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