Check for Duplicate Accounts: - If you have multiple accounts linked to the same details, any duplicate accounts must be deleted first. After confirmation of deletion, you can proceed with the email update process.

Prepare the Required Information and Documents: - To validate your request, CEX.IO requires the following details: - New Email Address: The address you want to link to your account. - Phone Number: The phone number currently associated with your account. Indicate whether you still have access to this number. - Transaction Details: Recent transaction details, including date, time, currency, and type (e.g., deposit, withdrawal, trading). - Residential Address: Include your country, city, and street address. - Bank Details (if applicable): The names of the banks that issued any payment cards linked to your account. - Identity Documents: Provide photos of valid identification documents. - Video Confirmation: A video of yourself stating your identity and request for an email change.

Submit the Verification Details: - Gather all the required information and contact CEX.IO Support to submit your verification details. Ensure all documents and video submissions are clear and follow the exact format requested by CEX.IO.

Receive Further Instructions: - Once your request and verification documents have been reviewed, CEX.IO will provide further instructions to your new email address to complete the email update process.