According to Clause 8.4 of our Terms of Use, CEX.IO allows only one account per customer. If you have multiple accounts, please follow the steps below to withdraw or consolidate your balances into a single account.

Choose the account you want to retain, preferably one that has already been verified. If your account is not verified, we strongly recommend completing the verification process as soon as possible.
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If you want to keep an account where you haven't completed verification, please note that you will only be able to complete verification on that account after your verified account is deleted.

To avoid waiting additional time to access our services, we recommend keeping your already verified account.

You have two options for handling the funds in your additional accounts:

Before proceeding, review applicable fees and transfer times to determine the most efficient withdrawal method.

To close your extra accounts, all funds must be withdrawn to an external account. Due to technical and compliance restrictions, direct transfers between CEX.IO accounts are not possible. However, you can consolidate funds by withdrawing to an external wallet or your personal bank account/ payment card and then depositing them into your chosen CEX.IO account.

Consider different blockchain options for consolidation:

Before finalizing any transactions, carefully review all associated fees (trading and withdrawal) and estimated transaction times to make an informed decision

You need to contact the Support team. Make sure you reach out from the account you want to delete.

Check the value of your remaining funds to determine if it is worth withdrawing. If needed, you may deposit additional funds to meet the minimum withdrawal limits. Please note that CEX.IO employees cannot move balances between accounts, but our support team is available to assist you.

If you have lost access to your old account (e.g., forgotten password or 2FA key, no access to the old email address) and standard recovery methods do not work, our team can assist you in restoring access. Be prepared to verify ownership of the account.

If you leave extra accounts unattended, they may be considered dormant under Section 16.2 of our Terms of Use.

If more than twenty-four (24) months elapsed without the User signing into his/her Account, or without making the Deposit, and the User’s Account has a balance of more than five United States dollars (5 USD) or equivalent in any other currency, CEX.IO may qualify this Account as dormant and transfer its balance into CEX.IO’s special segregated in order to secure the User’s Funds upon 31 (thirty-one) calendar days prior email notification to the User. The Account shall be deactivated.

If you have any additional questions or need assistance with your CEX.IO account, do not hesitate to contact us via chat.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.

CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).

Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.