At CEX.IO, we understand how important it is to safeguard our platform and our customers’ funds. Therefore, we strongly recommend that you enable two-factor authentication (2FA) on your account. With 2FA enabled, it takes two steps to log in to your account. In the first step, you enter your login and password; in the second step, you supply another piece of information to prove that it’s you who’s trying to log in.

On CEX.IO, this piece of information is a 2FA token, which you can receive either via SMS/phone call or via the Google Authenticator application.

Depending on the 2FA code delivery method, you may face some issues related to the Google Authenticator app or your mobile service provider. To help you save time, we’ve prepared a list of the most frequent situations with 2FA and troubleshooting steps to sort them out.

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