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How to restore access to your account with the Google Authenticator App backup key (2FA)
How to restore access to your account with the Google Authenticator App backup key (2FA)

Use the saved backup key to switch the device for receiving 2FA codes with Google Authenticator method.

Diana Prince avatar
Written by Diana Prince
Updated over a week ago

When you set up two-factor authentication (2FA) in your account using the Authenticator App method, you’re prompted to download a backup key. This code lets you restore access to your account in case of changed or lost smartphone, or accidental deletion of the Authenticator App. That’s why it’s very important to keep the key safe – it helps you save time and recover access without contacting support.

How it works

If you have your backup key saved, follow these steps to recover the access:

  1. Download the Google Authenticator app on your device and open it.

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2. Find and press the "+" sign. It can be located in the bottom or top right corner depending on the device.

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3. Enter the backup key to add your CEX.IO account to Google Authenticator.

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All done! Now you can sign in to your account again.


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