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I’ve got an Authorization email but I didn’t log in. What to do?
I’ve got an Authorization email but I didn’t log in. What to do?
Diana Paul avatar
Written by Diana Paul
Updated over a week ago

Our team is closely monitoring users' activity on CEX.IO to prevent unauthorized access to their accounts.

In case you are getting Authorization emails or unauthorized 2FA notifications (not requested by you) sent to your phone number, your email and/or CEX.IO account might have been compromised.

What to do?

We highly recommend to logout of all the active email sessions and change your CEX.IO password immediately.

Check the list of devices that have been linked to your CEX.IO account. If there are any no longer used or even unrecognized ones, make sure to delete them.

To do this:

1. Log in to your CEX.IO account, hover the cursor over your name in the top right-hand corner, and choose "Profile" from the drop-down list. Go to the "CEX.IO Mobile" tab.

2. Check the connected devices under the "Device Status" tab.

3. Delete all unused or unrecognized devices.

It is also important to make sure that your email and CEX.IO passwords are strong enough and different from each other.

More security tips for your crypto holdings you can find in our blog:

If you have any questions, please contact our support team via chat.

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