CEX.IO

Benefits of the Authenticator App over SMS

The approach described below will only work if you have access to the device that is currently generating the 2FA codes.

Use the saved backup key to switch the device for receiving 2FA codes with Google Authenticator method.

If your device has recently become lost or damaged, follow this guide to find out how to regain access to your CEX.IO account.

We’ve prepared a list of the most frequent situations with 2FA and troubleshooting steps to sort them out.

If you lose access to your 2FA-generating device, or can't receive code via SMS, submit 2FA recovery form to restore access to the account

Find answers and get help from Intercom Support and Community Experts

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