CEX.IO is one of the only exchanges that accepts credit card payments for crypto purchases. Credit/debit cards are a fast and convenient payment method. Unfortunately, sometimes card payments are declined, but most can be resolved within minutes by checking your card settings in online banking or contacting your bank. Check out this guide to get things sorted out quickly.

When using a card, make sure to check:

  • Card settings

  • Card type

  • Payment details

  • CEX.IO service coverage & account limits

Card settings

We've noticed that the reasons for most declined card payments are general card settings and bank requirements.

So before using your credit/debit card, check that:

  • Internet payments and/or P2P operations are allowed

  • Your card has sufficient limits for online payments

  • Your card-issuing bank allows quasi-cash or cash advance transactions

Most banks categorize crypto-related payments as quasi-cash or cash advance transactions. You can easily clarify this information by contacting your bank.

Card type

Make sure that your card is not a business, prepaid, or gift card.

Preferably, use a Visa or MasterCard debit or credit card.

Important: Only personal cards are allowed.

Sometimes, we may need some additional information to make sure that you are the real cardholder. If that happens, our Compliance Officer will contact you via email.

Payment details

As the crypto market changes quickly, you may want to make quick trading decisions and payments. When you’re in a rush, it's easy to mistype or overlook some important card and payment details. This may result in a declined transaction.

So when making a card payment, check that:

  • You have sufficient funds on your balance

  • You’ve entered the correct amount

  • Make sure to consider bank commission and exchange rate fees if your card currency is different than the currency you selected on CEX.IO

  • The CVV or CVC code is correct

  • The 3D secure code is also correct (if required)

CEX.IO service coverage & account limits

Finally, make sure that CEX.IO provides service in your area and check your account limits. You can find this information on the Limits and Commissions page.

Due to regulations, your deposit and withdrawal options may vary. So it's important to check that card payments method – and both card deposits and withdrawals – are available in your location.

When making a card payment, make sure you don't exceed the limit for your account. This limit depends on your account verification level.

Also, pay attention to the daily transaction limits of 3 deposits and 10 withdrawals.

Withdrawals may take up to 3 banking days depending on the card-issuing bank.

If you have any questions or need more information, contact us via chat and provide all the details so we can get things sorted out quickly.

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