CEX.IO allows users to request account deletion by submitting a formal request through chat. Users must provide their User ID, the email address associated with their account, and the reason for deletion. After submitting the request via chat, users must also send a confirmation email explicitly stating their intent to ensure unauthorized requests are not processed. Once the request is submitted, users will receive confirmation updates through email and platform notifications.
The account deletion process typically takes up to 3 calendar days. Users may receive updates such as notifications acknowledging their request, requests for additional information, or confirmation of closure. Delays due to compliance procedures will be communicated via provided methods.
Please note that according to our Privacy policy and in accordance with our record-keeping obligations we will retain Accounts and Personal Information only for as long as it is necessary for the purposes described in Privacy Policy and our own legal and regulatory requirements.
CEX.IO retains certain user data for up to 5 years, as required by GDPR and legal regulations, which includes financial and transaction-related information. Retained data is securely stored on EU servers and accessed only by authorized personnel. CEX.IO adheres to GDPR Articles 6(1)(C) and 6(1)(f), and only personnel requiring the data for legal, compliance, or accounting purposes have access. After the retention period expires, all personal data is permanently removed.
Account deletion requests at CEX.IO usually take up to 3 calendar days.
Users must provide a confirmation email to authorize deletion requests.
Identity verification may be required as part of the process.
Notifications keep users informed about the status and any delays.
Personal data associated with the account is deleted within days post-closure, while some data is retained up to 5 years for compliance purposes, adhering to GDPR regulations.
The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.
The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.