CEX.IO

Ashley Felton

Rick Alexsson

Account security & Profile

How can I update the email address linked to my CEX.IO account?

Where can I see my connected devices?

2FA, emails, phones, passwords recovery and changes, delete accounts

Profile changes

We’ve prepared a list of the most frequent situations with 2FA and troubleshooting steps to sort them out.

Two-factor authentication (2FA) troubleshooting tips

If your device has recently become lost or damaged, follow this guide to find out how to regain access to your CEX.IO account.

2FA Recovery Guide: Lost or Damaged Phone/Device

What do I do if my 2FA token is always invalid?

The approach described below will only work if you have access to the device that is currently generating the 2FA codes.

How to change the device for 2FA codes (Authenticator App method)

How to change phone number for receiving 2FA codes

If you lose access to your 2FA-generating device, or can't receive code via SMS, submit 2FA recovery form to restore access to the account

How to restore access to your CEX.IO account if you lose your Authentication (2FA) device

Benefits of the Authenticator App over SMS

Two-Factor Authentication (2FA)

The following countries and territories are  not currently supported by CEX.IO

Source of Funds

Why do we ask to confirm the origin of funds?

Source of funds, restrictions and account availability

Anti-Fraud & Account restrictions

CEX.IO Blog

CEX.IO University

Find answers and get help from Intercom Support and Community Experts

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