CEX.IO

Ashley Felton

Rick Alexsson

Account security & Profile

How can I update the email address linked to my CEX.IO account?

Where can I see my connected devices?

How to Change Country of Residence on CEX.IO

Profile changes

We’ve prepared a list of the most frequent situations with 2FA and troubleshooting steps to sort them out.

Two-factor authentication (2FA) troubleshooting tips

If your device has recently become lost or damaged, follow this guide to find out how to regain access to your CEX.IO account.

2FA Recovery Guide: Lost or Damaged Phone/Device

How to change phone number for receiving 2FA codes

The approach described below will only work if you have access to the device that is currently generating the 2FA codes.

How to change the device for 2FA codes (Authenticator App method)

If you lose access to your 2FA-generating device, or can't receive code via SMS, submit 2FA recovery form to restore access to the account

How to restore access to your CEX.IO account if you lose your Authentication (2FA) device

What do I do if my 2FA token is always invalid?

Two-Factor Authentication (2FA)

The following countries and territories are  not currently supported by CEX.IO

CEX.IO Earn (Savings & Staking) supported countries and territories

Source of Funds

Why do we ask to confirm the origin of funds?

Anti-Fraud & Account restrictions

I think my account got hacked, what do I do?

I’ve got an Authorization email but I didn’t log in. What to do?

How to protect against spoofing attacks

Account security

CEX.IO Blog

CEX.IO University

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.