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Getting Started with CEX.IO App
Getting Started with CEX.IO App
Ashley Felton avatar
Written by Ashley Felton
Updated over a week ago

Welcome to the CEX.IO App, your portable hub for all things crypto! This guide will help you set up your account and get started quickly.

Download the app and enjoy on-the-go access:

Please note that some features and digital assets may not be available in your region due to local regulations.

Step 1: Registration

1. Open the app and tap the Create your account button at the bottom of the page.

2. Enter your email address and create a password.

3. Choose a country of residence.

This step is necessary to verify that we can legally provide services in your area.



​Confirm your email address

Once you click Continue, we’ll send an email to the address you entered during account registration. Open the email from any device and click on the confirmation button inside.

Step 2: Verify your identity

Verification is key to keeping your account safe from fraud, scams, and phishing. It also builds trust and ensures a secure trading environment. We know that your first time verifying might seem a bit daunting, so we've made the process straightforward and quick with our intuitive flow and automated checks.

Just follow our simple instructions, and you'll be verified in about five minutes.

Identity Verification Steps:

  1. Personal Information: Provide your name, date of birth, and country of residence.

  2. Residential Address: Enter your current residential details including country, ZIP code, and full address. U.S. residents must provide a Social Security Number (SSN).

  3. Questionnaire: Answer a few questions about the source of your funds to comply with legal standards.

  4. Phone Number: Enter your phone number, including the country calling code.

  5. Facial Recognition: Follow the prompts for a facial scan. Ensure good lighting and remove any face coverings.

  6. Document Scan: Take a picture of the front (and back, if required) of your ID. Ensure the document is clear and within the frame.

  7. Personal Information Verification: Confirm the auto-filled information matches your ID. Correct any discrepancies.

  8. Document Details: Provide additional details like the expiry date.

Finalize the process by reviewing all details and submitting for approval. You'll be notified once your account is verified, allowing you to fully engage with CEX.IO's services.

Step 3: Enable two-factor authentication (2FA)

We strongly encourage all users to enable two-factor authentication and add an extra layer of protection to their accounts and funds. To enable 2FA:

  1. Go to your Profile in the upper left of the home screen

  2. Choose Two-Factor Authentication section

For more detailed guidance, please check out this article.

Note: On the mobile app, 2FA can only be enabled using Authenticator Apps like Google Authenticator. The text message option is available only on the web version.

Step 4: Add funds to your account

Link payment methods

1. Navigate to the Profile menu in the upper left corner.

2. Open Payment methods.

3. Tap Link a new account at the bottom of the page.

4. If you choose a Credit/Debit Card, then, provide your card details:

  • Card number (16 digits)

  • The expiration date (MM/YY format)

  • The title (an optional custom name for your card)

After that, tap Add card at the bottom of the screen. You can link multiple virtual or physical cards to your account.

Important:

  • Identity verification is required for card transactions.

  • Only personal cards may be linked to your CEX.IO account. They must be issued in the name of the account holder: using payment methods belonging to friends or relatives is strictly prohibited.

How to deposit fiat funds?

1. Go to the Wallet tab at the bottom left and tap Receive.

2. Choose the desired currency from the list or type it in the search box.

3. Select the payment method.

4. Enter the amount you wish to deposit and tap Add Funds (USD).

5. On the transaction confirmation step check the total fees.

The total amount payable is indicated in the "You will send" field. The Total amount that will be credited to your account is shown in the "You will receive" field.

6. Tap Proceed and confirm the deposit.

Visit our Limits and Commissions page to learn more about your account limits, payment methods available in your area, and commissions applicable for fiat and crypto transactions.

How to deposit crypto?

To send cryptocurrencies to your account, use your CEX.IO wallet address. Here’s how it works:

1. To select the currency you wish to deposit, open the Wallet tab, click Receive and use the search bar or choose the currency from the list.

2. On the next page, copy the wallet address or scan its QR-code. Then use it to transfer the selected asset from your external crypto account.

Step 5: Buy crypto with a Card

1. Tap the Buy button on the home screen or in the Wallet section.

2. Select the currency you want to buy from the list. You can use a search bar for faster access.

Tip: Eligible participants can tap one of the predefined packs on the home screen by scrolling right or left, and then specify the purchase amount, asset, and funding method.

Important: The availability of assets and payment methods depends on your jurisdiction. For more information, please visit our Limits and Commissions page.

3. Choose your linked payment method or add a new one.

4. Enter the amount of crypto you wish to buy and tap Add Crypto (BTC).

If necessary, you can also:

1) Choose another asset for purchase.

2) Select an alternative payment method.

5. On the final step, check the fee and commissions and click Confirm to proceed. Otherwise, you can go back to adjust the amount of your purchase.

Note: The price is calculated automatically and updated in real-time according to changes in the market.

Step 6: Trade crypto (Spot Trading)

To access our Spot Trading functionality, navigate to the Trading tab in the bottom right of the home screen. You can use it to effortlessly trade with advanced order types (Limit, Market, Stop Limit) and access deep liquidity on over 400 markets.

How to trade crypto with a Market order

1. Choose a crypto to trade. You can select the pair/market by scrolling the list of available or by typing the currency ticker in the search bar.

2. Next, tap the Buy or Sell button depending on what you want to do.

3. The Market order is chosen by default. You can also switch to other order types by clicking on the drop-down in the Type field.

4. Enter the amount of crypto you want to buy (or sell). Check the total amount and fee you pay for the order. Then, click Buy (Sell) button to place the order.

The Market order will be completed immediately and the proceeds will be reflected on your Wallet balance.

Step 7: Claim your CEX.IO Card

With the CEX.IO Card you can spend crypto on shopping, bills, entertainment, and HODL at the same time.

The card issuing is completely free and it can be connected to Apple or Google Wallet for instant payments with NFC. It’s Mastercard-branded, so can be accepted by merchants in 150+ countries.

Note: The CEX.IO Card is officially available for clients residing in the EEA (European Economic Area).

Step 8: Earn crypto rewards

Our Staking and Savings services allow crypto owners to receive from 0.5% to 12% annual rewards by holding their assets on CEX.IO. To start earning, deposit or buy staking assets and transfer them to a dedicated Staking or Savings account.

Our Earn product offers flexible terms that are suitable to different strategies and risk appetites. Rewards are calculated every hour, while redeem and withdrawal features remain available at any time.

Note: CEX.IO Earn is currently not available in the U.S. Check the list of supported jurisdictions here.


The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.

CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).

Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.

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