Once you pass Identity verification on CEX.IO, you can:
- buy crypto instantly using your debit/credit card
- make card deposits and withdrawals of up to $1,000 daily and up to $3,000 per month
- make unlimited crypto deposits and withdrawals
- trade available cryptocurrencies using market/limit orders and API tools
You can find more details on the Limits and Commissions page.
Preparing for identity verification on CEX.IO
Before you start the verification process, prepare all the necessary documents:
- Your international passport, government-issued national ID card, or driver’s license
This document should be valid and internationally recognized. Check that it’s issued with Latin characters or with Latin transliteration of the main fields.
- Your Social Security Number if you’re a US resident
Check out our video guide to getting verified without any hassle.
An Identity verification application consists of two parts: stating your country of residence and providing a document proving your identity.
Here are the steps to verify your identity on CEX.IO.
Indicate your country of residence
Pick the country where you are a resident from the drop-down list and select your state/province. If you’re a US resident, also indicate the county and your Social Security Number (SSN).
As an additional security measure, we ask you to provide and confirm your phone number by SMS code. If you have previously verified your phone, you can skip this step and proceed to the next one.
Submit proof of identity document
You’ll need to provide:
- a photo of your identity document
- a selfie with this document
- your first and last name, nationality, and date and place of birth
- identity document details (serial number, date of issue, issuing country, expiry date)
Follow these steps to submit your proof of identity document:
1. Indicate which document you will use
It can be an international passport, government-issued identity card, or driver’s license.
2. Choose how to submit your photos
You’ll need to provide a photo of your document and a selfie with it. To submit your photos, you can upload files from your computer or take photos with your phone camera.
Please do not use any photo editors to modify your identity verification photos
- Use your mobile device
Scan the QR code with your smartphone. You’ll see a link to the verification step for uploading photos. Open this link in your mobile browser. Alternatively, you can copy the link and paste it into your browser.
On the CEX.IO page that loads in your mobile browser, click Add photo, take pictures with your phone camera, and check whether all details are clear. If they are, tap It’s readable. If they aren’t, select Retake and take another photo.
Press Add photo and select a file on your computer. Supported formats are PDF, PNG, JPG, and GIF.
3. Upload a photo of your ID document
At this step, provide a photo of your original ID document (not a photo of a scan or copy). Whether you’re taking a photo with your phone camera or uploading it from your computer, make sure that all letters and numbers are clearly readable. Click View example to see what a photo of acceptable quality should look like.
4. Upload a photo of the backside of your document
If you use your driver’s license or ID card, you’ll need to upload photos of both the front and back sides of the document.
5. Upload a selfie with the document
Upload a photo of you holding your identity document. Make sure that:
- the document is in Latin characters
- the document has your signature
- all text is visible
- you’re looking straight at the camera
- the background is a light, neutral color
- the photo is in color
- there are no red eyes
- you aren’t wearing accessories (e.g. sunglasses, a hat, or a headband)
After you’ve submitted a high-quality photo, you can turn back to your computer (if you’ve taken the photos with your phone). If you were uploading photos from your computer, you’ll be redirected to the next step.
6. Provide personal information
At this step, you’ll see a form where you should indicate your gender and enter your first name, middle name (if applicable), and last name. Then specify your nationality as well as date and place of birth.
Important: Your first and last name provided during account registration should be the same as in your Identity document for verification.
7. Provide identity document details
Finally, fill in information from your identity document: serial number, date of issue, issuing country, and expiry date (if there is one). Confirm that you’ve provided the correct data.
Done! You’ve submitted your application for Identity verification on CEX.IO.
If you’ve submitted everything correctly, you’ll get an email from our Compliance officer confirming successful verification within an hour. You can track the status of your application on the Verification page. As soon as your account is verified, you can make card deposits of up to $1,000 daily, buy crypto directly with your credit or debit card, and place market and limit orders.
If you want increased limits (up to $30,000 monthly for card deposits and withdrawals) and access to bank transfers, you can start Address verification right after you submit your Identity verification application.
Processing verification requests
If you have submitted all the necessary documents and high-quality photos that meet our requirements, your application will be quickly approved. Thanks to our advanced technologies, applications can be checked automatically, meaning less time is needed to get final approval. If something isn’t clear or was missed, your application will be sent to our Compliance department for manual approval. As soon as there’s a decision on your verification request, you’ll be updated by email.
In some cases, the Compliance team may need to ask for clarifications or for higher-quality photos. If this happens, open the verification page, navigate to the section with the Action needed mark, and check what information should be clarified. After you’ve made the necessary corrections, your application will be sent for review again.