At CEX.IO, we continue working to extend the list of supported payment methods, in order to provide our users with more convenient ways to purchase cryptocurrency. Recently, we added PayPal as a funding option. Now you can use PayPal to purchase crypto via the Buy option in the CEX.IO Wallet app, and via the Instant Buy service on the CEX.IO Exchange.

Keep in mind that you need to complete the quick and easy identity verification process on CEX.IO to initiate a transaction via PayPal. You can purchase crypto via PayPal using U.S. Dollars (USD), Euros (EUR), and the British Pound (GBP). On our Limits and Commissions page, you can check the list of countries where PayPal is available as a funding option.

CEX.IO Wallet

Important:

  • You need to link your PayPal account to CEX.IO Wallet before purchasing crypto in order to use this payment method. Only one account can be linked at a time. If you need to unlink your current account, please contact our support team via live chat.

How to link a PayPal account to CEX.IO Wallet

You can link your PayPal account using both the CEX.IO Wallet app and/or the CEX.IO website. If you use the CEX.IO Wallet app, proceed with the following steps:

  1. Tap the profile icon in the top right corner of your screen to find the Payment methods menu.

  2. Choose Alternative payments in the Payment methods menu.

  3. Tap on PayPal and proceed with account linking.

  4. Allow CEX.IO Wallet to share the information, and tap Continue.

  5. Log in to your PayPal account to complete the account linking.

If you want to use a web experience to link your PayPal account to CEX.IO Wallet, then:

  1. Open the Wallet dashboard on the CEX.IO website, and click Buy next to the currency you would like to purchase.

  2. Select PayPal among Alternative payments.

  3. Log in to your PayPal account to complete the account linking.

  4. After linking your PayPal account, you may go back to CEX.IO Wallet and proceed with the purchase.

How to purchase crypto using PayPal via the CEX.IO Wallet app

Once your PayPal account is linked, you are ready to purchase crypto via CEX.IO Wallet.

  1. Tap the Buy button located on the bottom menu of your CEX.IO Wallet app.

  2. Tap Select asset at the top of the screen to choose a cryptocurrency for purchase.

  3. Enter the amount of crypto that you would like to purchase. You can enter the amount in your primary currency, or the cryptocurrency that you would like to buy.

  4. Select PayPal as your payment method.

  5. Tap Buy on the bottom to finalize your transaction.

  6. When transaction processing completes, you will be able to see the updated balance with the purchased cryptocurrency in the Wallet menu.

CEX.IO Exchange

Important:

  • PayPal is available on the CEX.IO Exchange only when purchasing crypto using the Instant Buy service.

  • The U.S. Dollar is the default currency in the Instant Buy service. If you are from the U.K. or EEA, you need to change the currency to GBP and EUR respectively. Otherwise, PayPal won’t be visible as a funding option.

How to buy crypto using PayPal via the Instant Buy service

  1. Choose what cryptocurrency you want to purchase, and your primary currency for the transaction.

  2. Enter the amount of crypto you would like to buy, or select one of the pre-calculated packs.

  3. Click Buy and select PayPal as a payment method.

  4. Click Log in with PayPal below to link your PayPal account. You will be returned to the Instant Buy page after account linking.

  5. Select PayPal as a payment method once again, and click Buy with PayPal.

  6. Choose what payment option to use in your PayPal account, and confirm the transaction to purchase cryptocurrency.

  7. When transaction processing completes, you will be able to see the updated balance with the purchased cryptocurrency in your CEX.IO account.

What if my transaction is declined?

In the case of an unsuccessful transaction, please:

  • Make sure the amount you entered is within the limits;

  • Check the balance on your PayPal account to make sure you have a sufficient amount of funds for the transaction;

  • Confirm the balance on the card involved in payment processing via PayPal if you used it for the transaction;

  • Initiate the transaction again with a different source linked to your PayPal account, if necessary. For example, a mobile application if you used the web version, or vice versa.

If you still experience issues with purchasing crypto on CEX.IO using PayPal, then try another payment method available for your country, or contact the support team via live chat for clarification.

Note: U.S. customers can buy cryptocurrency using the existing PayPal balance or ACH transfer available in their PayPal accounts. Card purchases via PayPal will be added soon for U.S. customers.

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