If you lose access to your device that generates codes for two-factor authentication, you can access your account after submitting the 2FA reset form. Just follow our guide below.
How to submit a request for 2FA disable
To optimize the disabling 2FA settings, we ask our customers to fill in the request form on our website. To request 2FA disable:
Go to the CEX.IO website and click the Sign In button in the upper right.
Enter your login and password and click Continue
You'll get to the 2FA page. Please, note that you’re not required to enter the 2FA code.
Click Lost your authentication device below the entry field to access the disable request form.
Read the security warning and click Continue.
You'll receive the confirmation code to the email associated with your account. Enter this code on the next page and click Continue.
If you have trouble accessing your email box, you may also request to change the email associated with your account.
Fill in the 2FA disable request form
Provide your personal information (user ID, first and last name, date of birth, and place of residence).
2. Enter the details of your latest transactions and click Next.
3. Provide your ID confirmation photos. Specify your document type, click Upload photo and follow the instructions.
When uploading your photos, make sure that:
Your document has a Latin transliteration (or issued in English).
Your document is valid and not expired.
The issue and expiry date are clearly visible. If the expiry date is on the backside, upload an additional photo of the backside as well.
The photo is the original document (not scanned).
All information on your document is clearly readable. Don’t cover the ID document and/or note or submit a photo in which they are blurred.
Photos contain both the document and a handwritten note.
Once you’re ready with photos, click Continue and your request will be sent for processing. We’ll check and verify the information and send you an email with the results.
If everything was submitted correctly, the 2FA will be disabled on your account so you can log in and enable it again.
We kindly inform you that due to the increased amount of requests, it may take us longer to answer you. The waiting time can take up to 72 hours.
Please note: to process your request, we might need some additional information. In that case, we'll ask you for it via email or live chat.
The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.
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CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).
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