There are two major ways users can change the emails associated with their CEX.IO accounts:
Use the email change function via the Profile menu (for those who can log into their CEX.IO accounts)
Submit a request to our Support Team for an email change (for those who have no access to their CEX.IO accounts).
Please note that users receive important account and activity information at the email addresses associated with their CEX.IO accounts, including confirmations of account registration, financial transactions, and other relevant updates. As a result, make sure that you have access to the email associated with your CEX.IO account.
How to change your email address via the Profile menu (for those who can log in)
Log into your account, and open the Profile page in the upper right corner.
2. Click Change next to your current email address.
3. Read the warning notice, then click Confirm.
4. You'll then receive a verification code at your current email address. Enter this code, as well as your two-factor authentication (2FA) code.
5. Enter your new email address.
6. Check your new email inbox for a confirmation message, then click the Confirm button to verify the changes. Make sure to update your auto-fill credentials, as your old email address will no longer work for logins.
How to submit a request for an email change to the Support Team
If you cannot access your account, contact the CEX.IO Support Team via live chat on support.cex.io to request an email address change.
Click the live chat button at the bottom right corner.
Navigate to Messages, and then choose Contact support.
A bot assistant will begin a conversation, and will provide several categories to specify the request. Choose Account queries.
After that, select Account email change request, and follow the instructions to proceed.
Keep in mind that for security reasons, the process includes verifying account-related information, and required ID confirmation photos.
What ID verification photos are required for an email address change?
Identity document — A photo of your ID, along with a handwritten note stating "CEX.IO, Email change" + your name, and the current date.
Selfie with document — A selfie holding the same ID, next to the handwritten note.
For detailed instructions, refer to our guide on how to take accurate ID confirmation photos, to ensure prompt resolution of your request.
How to confirm a new email address
When the CEX.IO Support Team confirms your email change, or after you complete an email address change via the Profile menu, check your new email inbox for a confirmation message.
Click the Confirm button to verify the change, and start using your new email address.
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