There are two major ways users can change the emails associated with their CEX.IO accounts:
Use the Change email option via the Profile menu if you have access to your account and your current email.
Submit a request to our Support Team for an email change if you have no access to your CEX.IO accounts or current email.
How to change your email address via the Profile menu
1. Log into your account, and open the Profile page in the upper right corner.
2. Click Change next to your current email address.
3. Read the warning notice, then click Confirm. We will suspend withdrawals on your account for 48 hours for security purposes.
4. You'll then receive a verification code at your current email address. Enter this code, as well as your two-factor authentication (2FA) code.
5. Enter your new email address. Please note, that after changing your current email address, logging in using it will be no longer available.
6. You'll then receive a verification code at your new email address. Enter this code and click Confirm.
7. You have successfully changed your email address.
How to submit a request for an email change to the Support Team
If you cannot access your account, contact the CEX.IO Support Team via live chat on support.cex.io to request an email address change.
Click the live chat button at the bottom right corner.
Navigate to Messages, and then choose Contact Support.
A bot assistant will begin a conversation and will provide several categories to specify the request. Choose Account queries.
After that, select Account email change request, and follow the instructions to proceed. In cases where you no longer have access to your old email, additional verification details will be required to confirm account ownership and authorize the email change. These include:
Your old email address.
Your new email address.
Recent transaction details.
The issuing bank of any linked payment cards.
Your residential address.
A video confirming your identity, if requested.
Keep in mind that for security reasons, the process includes verifying account-related information, and required ID confirmation photos. For identity verification, ensure that your ID document was issued less than one year ago to help expedite the process. Additionally, handwritten notes should be clear, readable, and include all required text to avoid delays.
What ID verification photos are required for an email address change?
Identity document — A photo of your ID, along with a handwritten note stating "CEX.IO, Email change" + your name, and the current date.
Selfie with document — A selfie holding the same ID, next to the handwritten note. To ensure a faster verification process, make sure handwritten notes are legible and contain all the necessary information outlined in the requirements.
For detailed instructions, refer to our guide on how to take accurate ID confirmation photos, to ensure prompt resolution of your request. In specific cases, a video confirmation of your identity may also be requested during the verification process. Follow the support team's instructions to comply with this requirement.
____________________________________________________________________________
The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.
The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your country, please see our Licenses and Registrations.
CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).
Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.