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How can I change my email?
How can I change my email?
Diana Paul avatar
Written by Diana Paul
Updated over a week ago

Important account activity information is sent to the customer's email address associated with the CEX.IO account. This includes confirmation of account registration and financial transactions, as well as any other account-related updates.

The email address change function is available in the Profile menu for logged-in users. If you have no access to the account, submit a request to the CEX.IO Support Team via the live chat button at the bottom right.

How to change email address in the Profile menu

  1. Log in to your account and open the Profile page in the upper right.

2. Click Change next to the email address

3. Read the warning notice and click Confirm.

4. You'll receive the verification code to the email address currently associated with your account. Enter this code and provide a 2-factor authentication code in the field below.

5. Provide the new email address.

Check your new email address inbox to make sure you receive the confirmation letter. Click the Confirm button in this email to verify the changes. Don't forget to change your account credentials in the auto-fill instruments. Your old email address won't work for log-in operations.

Request a change of email address

The security of our customers' funds and data is our top priority. We have a standard procedure for email change requests to ensure that they come from the true account owners. The process includes checking account-related information and ID confirmation photos.

Account-related information

  • Current and new email addresses

  • Phone number linked to your CEX.IO account

  • Details of your latest transactions

  • Residential address

  • Issuing bank of the payment card linked to your CEX.IO account

Important: Your new email address should not be associated with any other CEX.IO accounts. Please note that every CEX.IO customer may have only one account in accordance with our Terms of Use.

ID confirmation photos

  • A photo of your identity document with a handwritten note "CEX.IO, Email change" + your name and the current date.

  • A selfie with the same document next to a handwritten note

Check out the guide on How to make ID confirmation photos accurately and to ensure that your request will be resolved promptly.

Confirm your new email address

When you get a response from the CEX.IO support team about successfully changing your email, check your new email address inbox to make sure you receive the confirmation letter. Click the Confirm button in this email to verify the changes and use your new email address.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.

CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).

Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.

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