CEX.IO has multiple channels for official communication. However, there is no way to resolve your personal requests through these channels.
If you need help, contact our Customer Support directly. The direct channels of communication with Customer Support are: Live chat and email.
If you have any questions, here is how you can resolve them.
Help Center
Here you can find simple guides and tips to help you resolve the common questions about using the CEX.IO platform.
If you cannot resolve your issue on your own, contact our Customer Support team in one of the ways described below.
Live chat
This is a priority channel for communication with Customer Support. Find the live chat button in the bottom right corner of any page on CEX.IO website and Help Center website.
Recommendations:
Do not create multiple chat threads on the same question. Doing so might delay the processing of your request.
If you need an update on the status or want to ask an additional question, continue in the initial thread created for this request. To do this, go to the Live chat and click Continue conversation.
We process all requests on a first-come-first-served basis.
The official email address for contacting our Support team is support@cex.io. However, support via the email is temporarily limited.
For the majority of your questions, we recommend contacting us through Live chat via web because it allows us to sort and prioritize requests, providing a higher-quality service.
At the same time, if you need to send us documents for passing KYC/AML procedures - just send them in reply to the email, which requested such information.
Phone calls
Currently, we do not provide Customer Support via phone calls.