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How to contact Customer Support?
How to contact Customer Support?
Diana Prince avatar
Written by Diana Prince
Updated over a week ago

CEX.IO has multiple channels for official communication. However, there is no way to resolve your personal requests through these channels.

If you need help, contact our Customer Support directly. The direct channel of communication with Customer Support is email (

If you have any questions, here is how you can resolve them.

Help Center

Here you can find simple guides and tips to help you resolve the common questions about using the CEX.IO platform.

If you cannot resolve your issue on your own, contact our Customer Support team in one of the ways described below.


This is a priority channel for communication with Customer Support. The official email address for contacting our Support team is


  • Do not create multiple chat threads on the same question. Doing so might delay the processing of your request.

  • If you need an update on the status or want to ask an additional question, continue in the initial thread created for this request. To do this, reply directly to the emails you receive from the Support Team.

We process all requests on a first-come-first-served basis.

If you need to send us documents for passing KYC/AML procedures - just send them in reply to the email, which requested such information.

Phone calls

Currently, we do not provide Customer Support via phone calls.

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