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Communication to Hawaii customers
Communication to Hawaii customers
Rick Alexsson avatar
Written by Rick Alexsson
Updated over a week ago

Due to changes in the regulatory landscape, and as we advised in March 2023, CEX.IO services will no longer be available in the State of Hawaii. In advance of this change, we ask that you take immediate action to avoid potential inconvenience.

In order to ensure a smooth transition, please withdraw all funds from your CEX.IO account within the next 30 days. After June 20, 2023, this action will require additional steps and coordination with our Support Team.

For a list of guides on the withdrawal methods available through our product ecosystem, please consult our Help Center.

Please keep in mind that security measures, holding periods, and/or daily send limits pertaining to specific chains may apply. Please plan accordingly to ensure these processes are initiated before the close date.

If you have questions about your account or experience any issues, please contact or live chat at CEX.IO.

We apologize for any inconvenience this may cause, and greatly appreciate your cooperation.


Why are services being discontinued for Hawaii-based users?

Unfortunately, changes in the regulatory landscape have left us unable to continue providing services for Hawaii-based users. As a result, we must wind down our business in the state.

What were the terms and conditions of Hawaii service?

CEX.IO offered services in Hawaii via participation in a temporary research program, known as the Digital Currency Innovation Lab. The current timeline for sunsetting services in the region is in accordance with state regulatory requirements. The parameters of the project can be found in our Terms of Use and are described below:

“CEX.IO Corp. is providing services to you as a participant in a special Hawaii project which ends on December 31, 2022. At the end of the project term, CEX.IO may be required to close all accounts for Hawaii customers and cease operations. CEX.IO Corp. will notify Hawaii customers in advance if accounts must be closed. Hawaii customers who choose to open accounts with CEX.IO are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.”

For additional information, please consult our Terms of Use.

When will functionality become limited for Hawaii-based users?

June 20, 2023.

What will happen to my funds after June 20, 2023?

On June 21, 2023, functionality on your CEX.IO account will become extremely limited, at which point any unclaimed funds will require assistance from our Support Team to initiate withdrawals.

In the event any funds are held in your CEX.IO account after the cutoff date, and CEX.IO has no record of contact with you, the law in your jurisdiction may require us to report and deliver such funds to the relevant authorities as unclaimed property. For more information, see Section 17 in our Terms of Use.

Therefore, we recommend removing all funds from your CEX.IO account ahead of the June 20, 2023 date. This will help ensure a smooth transition off our platform.

If you have questions about your account or experience any issues related to unclaimed property, please contact or live chat at CEX.IO.

Disclaimer: Information provided by CEX.IO is not intended to be, nor should it be construed as financial, tax or legal advice. The risk of loss in trading or holding digital assets can be substantial. You should carefully consider whether interacting with, holding, or trading digital assets is suitable for you in light of the risk involved and your financial condition. You should take into consideration your level of experience and seek independent advice if necessary regarding your specific circumstances. CEX.IO is not engaged in the offer, sale, or trading of securities. Please refer to the Terms of Use for more details.

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