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Communication to Hawaii customers
Communication to Hawaii customers
Rick Alexsson avatar
Written by Rick Alexsson
Updated over a week ago

Due to changes in the regulatory landscape, and in accordance with a series of communications sent over the past few months, CEX.IO services are no longer available in the State of Hawaii.

The sunset took effect on June 21, 2023.

However, we remain dedicated to ensuring all Hawaii-based users remain in full control of their wealth.

If you did not withdraw your funds before the June 20, 2023 deadline, please contact, or connect via live chat at

We apologize for any inconvenience this may have caused, and greatly appreciate the opportunity to serve as your crypto guide.


Why were services discontinued for Hawaii-based users?

Unfortunately, changes in the regulatory landscape left us unable to continue providing services for Hawaii-based users in the United States. As a result, we sunset our offerings in the state.

What were the terms and conditions of Hawaii service?

CEX.IO offered services in Hawaii via participation in a temporary research program, known as the Digital Currency Innovation Lab. The parameters of the project can be found in our Terms of Use, and are described below:

“CEX.IO Corp. is providing services to you as a participant in a special Hawaii project which ends on December 31, 2022. At the end of the project term, CEX.IO may be required to close all accounts for Hawaii customers and cease operations. CEX.IO Corp. will notify Hawaii customers in advance if accounts must be closed. Hawaii customers who choose to open accounts with CEX.IO are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.”

For additional information, please consult our Terms of Use.

When did functionality become limited for Hawaii-based users?

June 21, 2023.

What will happen to my funds after June 20, 2023?

On June 21, 2023, functionality on your CEX.IO account became extremely limited, at which point any unclaimed funds will require assistance from our Support Team to withdraw.

In the event funds are held in your CEX.IO account after the cutoff date, and CEX.IO has no record of contact with you, the law in your jurisdiction may require us to report and deliver such funds to the relevant authorities as unclaimed property. For more information, see Section 17 in our Terms of Use.

If you did not withdraw your funds before the June 20, 2023 deadline, please contact, or connect live chat at

Our dedicated team is standing by to answer any questions about your account, or assist if you experience issues related to unclaimed property.


The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. CEX.IO may not offer certain products, features, and services on the CEX.IO platform in certain jurisdictions due to potential or actual regulatory restrictions. For more information, see our Licenses and Registrations.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy.

Digital asset markets are highly volatile and can lead to loss of funds.

CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).

Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.

Please refer to the Terms of Use for more details.

For information concerning fees, see our Limits and Commissions.

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