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How to withdraw funds from your CEX.IO account
How to withdraw funds from your CEX.IO account
Diana Prince avatar
Written by Diana Prince
Updated over a week ago

At CEX.IO, we always strive to make our platform as secure and convenient as possible. Since our founding in 2013, we’ve worked to establish and nurture robust relationships with banks and payment providers, empowering you to choose your own path through the crypto ecosystem. Thanks to our strict compliance with legal requirements and regulations, we can deliver top-notch services to our global community via a series of respected payment rails.

In this article, we’ll cover the many ways you can withdraw fiat and crypto funds from your CEX.IO account. Before we start, please note some important security rules:

  1. Cryptocurrency withdrawals are restricted for the first 48 hours after creating a CEX.IO account.

  2. Withdrawal functionality is only available after successfully enabling two-factor authentication (2FA) on your account.

  3. If you change or restore your 2FA method, withdrawals are restricted for the next 48 hours, to provide a buffer in the event of fraud.

Withdrawal page navigation

Here’s how to navigate the Withdrawal page:

  1. Sign in to your CEX.IO account, and click on the Wallet box on our homepage.

2. Find the currency you would like to withdraw. You can use the search bar and type the currency name or ticker.

3. Click the Withdraw button next to the chosen currency. Alternatively, you can click the Withdraw button in the upper right of the Wallet page, and then choose the currency you wish to withdraw.

4. Next, click Select the destination to choose where to send your funds.

How to withdraw crypto assets

When withdrawing crypto, customers can choose direct crypto withdrawal, or they may send funds to their debit/credit card, bank account, or an online wallet (Skrill, Epay).

Direct crypto withdrawals

To send crypto from your CEX.IO account to another wallet, follow these steps:

1. Choose Cryptocurrency address as your destination.

2. Carefully enter your destination wallet address.

To better ensure the safety of your assets, we recommend only using personal wallets for these types of crypto transactions. Please note that the same wallet cannot be used to withdraw different currencies. For example, BCH cannot be credited to a BTC wallet, just as Ethereum-based tokens (e.g., USDT, MATIC, SHIB) can be lost when sent to a native ETH wallet.

That being said, some crypto assets can be sent through multiple blockchains. For example, USDC can be deployed on the Ethereum, Tron, and Stellar networks. You’ll be prompted to select a network for transaction processing along with the withdrawal request. Again, make sure your destination address belongs to that particular blockchain. Choosing a blockchain that is different from your destination wallet network can result in extremely high transaction fees, and the potential loss of funds.

To help ease the stress of choosing the right wallets, destination addresses may be renamed to make them easier to locate. This can help organize your crypto off-ramps if you make regular withdrawals, and provide peace of mind that your funds will arrive safely.

For more tips on withdrawing crypto from CEX.IO, click here.

3. In the You will send field, enter how much cryptocurrency you wish to withdraw. The total amount after commission is deducted will appear below, alongside You will get.

4. Confirm that you have read and agreed with the Risk Notice, then click Proceed.

5. Verify your withdrawal details, then click Send.

Once CEX.IO confirms your cryptocurrency transfer, the transaction is sent to its respective blockchain. When the transaction is confirmed by the network, funds will be credited to your destination wallet.

Crypto withdrawals to other payment methods

CEX.IO customers can withdraw their crypto assets to participating debit/credit cards, bank accounts (where eligible), or online wallets (Skrill, Epay). These transactions are completed in two steps:

  1. The system sells your crypto for fiat funds.

  2. The proceeds are sent to the chosen payment method.

When choosing to withdraw crypto to these off-ramps, please consider that the arrival of your funds can depend on your bank or online wallet provider, and may take anywhere from one to three business days.

To request this type of withdrawal:

  1. Choose a preferred payment card, bank account, or e-wallet as your withdrawal destination, and provide the necessary information (such as card details, IBAN for wire transfers, or email address).

2. Enter the amount of crypto you wish to convert and withdraw in the You will pay field. The fiat equivalent will be calculated according to the current market price. You can verify the final amount in the You will get field. When satisfied, click Proceed to continue.

3. Verify the transaction details, and then click Sell to complete your withdrawal.

How to withdraw fiat funds

Currently, CEX.IO supports USD, GBP and EUR across its product ecosystem. To withdraw one of these fiat currencies from your CEX.IO account, repeat the navigation steps provided at the beginning of this guide, then follow these instructions:

  1. Select the Fiat tab on your account dashboard, and click Withdraw next to the currency you wish to withdraw. Please note, this function will only appear for positive balances.

2. Choose the withdrawal method by clicking Select the destination.

Note: the availability of payment methods depends on the currency, your location, and verification level.

3. Enter the sum you wish to withdraw. The total amount, together with the commission is indicated below, in the You will receive line.

4. The Proceed button will be active once you confirm that you have read and agree with the Risk Notice. Once you’ve confirmed your risk appetite, check the box and click on this button.

5. Verify your details, and initiate the transaction by clicking Confirm Withdrawal in the pop-up screen.

6. After that, you’ll be asked to confirm the withdrawal with a 2FA code.

Once you execute the above steps, you will instantly receive a confirmation email to the address registered with your CEX.IO account. Follow the link in the email to confirm your transaction.

Please note that the confirmation link will expire in 30 minutes. After 30 minutes, you will need to redo the above steps.

If you do not receive the confirmation email, please refer to this guide.

For any issues or inquiries regarding how to send funds from your CEX.IO account, please contact our Customer Support Team.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your country, please see our Licenses and Registrations.

CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).

Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.

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