Add Funds

You can add fiat or cryptocurrency to your CEX.IO account by following the steps below:

  1. Click the green Add Funds button at the right top corner of your CEX.IO homepage.

  2. On the next page, click the Add Funds button to the right of the fiat or cryptocurrency asset you would like to deposit.

View of the Add Funds opening page.

3. On the next page, choose your deposit payment method:

i. For cryptocurrency deposits, select the cryptocurrency network that you would like to use for the transfer (if it supports multiple blockchains).

Then copy the deposit address and paste it into the relevant withdrawal field in the crypto platform that you will send funds from (see the images below).

Deposit page for Bitcoin.

Deposit page for the Tether cryptocurrency, which supports three different networks.

ii. For fiat currency deposits, you can use a credit/debit card, Google Pay, Skrill, and Epay, or make a bank transfer (see the image below).

Bank transfers include SEPA transfers for European banks, ACH transfers for U.S. banks, Faster Payments transfers for U.K. banks, and SWIFT transfers for anywhere else around the world.

Deposit page for the three available fiat currencies - USD, EUR, and GBP.

Alternatively, you can click on Finance at the top of your CEX.IO homepage to access the Add Funds page with the blue Add Funds buttons next to available fiat and cryptocurrencies.

Send Funds

To send fiat or cryptocurrency from your CEX.IO account to an external account or wallet, you can follow the steps below:

  1. Click on Finance at the top of your CEX.IO homepage.

  2. On the next page, find the fiat or cryptocurrency you would like to send by scrolling down the page.

For convenience, click the Hide Zero Balances button next to the Crypto Balance heading to only see the cryptocurrencies that you have a balance for.

View of the Finance page with the Hide Zero Balances button.

3. Click the blue Send Funds button next to the fiat or cryptocurrency that you would like to withdraw.

4. On the next page, choose your withdrawal payment method:

i. For cryptocurrency withdrawals, click on the cryptocurrency network that you would like to use for the transfer. Then in the below field, enter the recipient’s wallet address and the amount you would like to send (see the images below).

Withdrawal page for Bitcoin with the receiving address and the amount fields.

Withdrawal page for Tether with the receiving address and the amount fields.

Make sure that the recipient’s wallet address is an address on the blockchain network that you are using for the transfer. Otherwise, the funds you send will be lost forever.

ii. For fiat currency withdrawals, choose from the available payment options including credit/debit card withdrawals, domestic and international bank transfers, Skrill, and Epay.

Once you choose your withdrawal method, enter the amount you would like to transfer (and the account number if you’re making a bank transfer).

Withdrawal page for the three available fiat currencies - USD, EUR, and GBP.

5. Make sure that the network, wallet address (or account number for fiat), and the amount you want to transfer are correct, and confirm it by clicking on the checkmark like in the image below.

6. Finally, click the Withdraw button and enter the 2FA code on your mobile device.

Once you execute the above steps, you will instantly receive a confirmation email to the address registered with your CEX.IO account. Follow the link in the email to confirm your transaction.

Please note that the confirmation link will expire in 30 minutes. After 30 minutes, you need to redo the above steps.

If you do not receive the confirmation email, please check this guide.

Once your cryptocurrency transfer is confirmed by CEX.IO, the transaction will be sent to its respective blockchain. When the transaction is confirmed by the network, funds will be credited to your destination wallet.

Finally, please also note the following:

  1. You cannot withdraw cryptocurrency for the first 48 hours after signing up for a CEX.IO account.

  2. You need to enable 2FA on your mobile device to be able to make a withdrawal.

For any issues or inquiries with adding or sending funds from your CEX.IO account, please contact our Customer Support.

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