How to add funds
You can add fiat funds or cryptocurrencies to your CEX.IO balance by following these steps:
1. Go to the Wallet page, and click Add funds in the upper right corner. Then select the currency you wish to deposit under the account dashboard. Alternatively, click Add funds next to a preferred currency on the Wallet dashboard.
2. Click Select payment method on the following page.
The following steps will vary depending on the selected currency and payment method.
Crypto deposits
1. Click Deposit address to find a dedicated wallet address on CEX.IO.
2. Copy your wallet address on CEX.IO, and paste it into the withdrawal field in your external crypto wallet.
Find more detailed guides on how to deposit crypto here:
Important:
We recommend using only personal wallets for these transactions.
Do not use the same wallet for different currencies. For example, BCH cannot be credited to a BTC wallet, while Ethereum-based tokens (e.g., USDT, MATIC, SHIB) can be lost when sent to a native ETH wallet.
Select the correct blockchain network for your transaction, to avoid high fees and potential loss of funds.
Fiat deposits
1. Select a preferred payment method among supported ones.
Please note that the availability of certain funding methods depends on the user jurisdiction, and/or account verification status. For instance, eligible participants must complete address verification to access bank transfers, while PayPal is currently available only for U.S. customers. Visit our Limits and Commissions page for more information on account limits, payment methods, and applicable commissions.
2. Once the funding method is selected, enter the amount you wish to deposit in the You will get field. Check the transaction details, including relevant fees, as well as the total payable amount above the Proceed button.
3. Click Proceed, and verify the payment details. Then click the Confirm Deposit button to finalize the transaction.
Find more detailed guides on how to deposit fiat currency here:
How to send funds
To send fiat or cryptocurrency from your CEX.IO account to an external account or wallet, follow these steps:
1. Navigate to the Wallet page, and select the currency you wish to withdraw. Use the search bar if needed.
2. Click Withdraw next to a preferred currency, or use the Withdraw button in the upper right corner. The latter option will require selecting a preferred currency on the following screen.
3. Click Select the destination to choose where to send your funds. From this point, the process begins to differ, depending on the selected asset and payment method.
Crypto withdrawals
1. Click Cryptocurrency address to determine a destination wallet address.
2. Select the previously added wallet address, or add details about a new destination address.
Important:
Some digital assets feature a destination tag, a memo ID, or memo text. Please ensure to include these details for withdrawals, whenever necessary. If you don’t take this step, it could result in your coins failing to reach the intended destination, and/or becoming lost.
Some cryptocurrencies operate on a variety of blockchains, and CEX.IO may offer transactions through multiple networks for such assets. For instance, USDC can be utilized on the Ethereum, Tron, and Stellar networks. When requesting a withdrawal, specify the blockchain for transaction processing, and make sure that your destination address corresponds to the selected blockchain. Choosing a blockchain that differs from your destination wallet network can lead to significant transaction fees, and/or the potential loss of funds.
Please use only personal wallets for crypto transactions. In addition, remember that you may need multiple wallets to transfer various digital assets. For instance, BCH cannot be transferred to a BTC wallet, and Ethereum-based tokens (i.e. USDT, MATIC, SHIB) may be lost if sent to a native ETH wallet.
For more crypto withdrawal tips, check out this guide.
3. Enter the amount you wish to withdraw in the You will send field. The total amount after commission will be shown next to the You will get field.
4. Confirm you have read the Risk Notice, then click Proceed to verify your withdrawal details. Click Send, and confirm the withdrawal with a two-factor authentication (2FA) code.
Once your cryptocurrency transfer is confirmed by CEX.IO, the transaction will be sent to the respective blockchain. When confirmed by the network, funds will be credited to your destination wallet.
Find more detailed guides on how to withdraw crypto here:
Fiat withdrawals
1. Choose the withdrawal method: select a preferred payment card, bank account, or e-wallet, and provide the necessary details (e.g., card details, IBAN, or email address). Let's check how to withdraw USD to a new payment card.
2. After adding card details, enter the withdrawal amount in the You will send field, and click the Proceed button, which activates after you agree with the Risk Notice.
3. Verify your transaction details, and click Confirm Withdrawal. Then, provide a 2FA code to finalize the operation.
Find more detailed guides on how to withdraw fiat currency here:
Security rules
Cryptocurrency withdrawals are restricted for the first 48 hours after registering a new CEX.IO account.
Withdrawals are only available after enabling two-factor authentication (2FA) on your account.
If you change or restore your 2FA method, withdrawals will be restricted for the next 48 hours.
The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.
The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.
CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).
Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.