On January 21, 2026, the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego, “KNF”) publicly announced that it adopted a decision to withdraw Quicko sp. z o.o.’s authorization to provide payment services as a national payment institution. Quicko is the regulated programme partner supporting the current version of your CEX.IO Card.
Due to this decision, payments with CEX.IO Card are unavailable starting February 3, 2026.
What does this mean for your current CEX.IO Card?
Your will not be able to use CEX.IO Card for online and instore payments
You will not be able to order CEX.IO Card in the App until a new card programme is available
If you use your card for recurring payments (subscriptions, bills, etc.), please arrange an alternative payment method to avoid failed payments
Refunds and reversals
When initiated, a refund, or a transaction is reversed, disputed, or otherwise processed under the applicable card-scheme rules, such items should continue to be handled through the card programme in the ordinary course. Please note that the initiation, timing and completion of refunds and reversals depend on the relevant scheme processes, and during the programme wind-down, processing timelines and status visibility may be impacted.
Is my money safe?
Yes. Your CEX.IO account balance remains safe and is not impacted by this update. This notice relates specifically to the current card programme supporting your card. Other CEX.IO platform features remain available as usual.
What happens next?
We are actively working to transition to a new card programme partner. We will share clear instructions and timelines as soon as they are finalised, with a focus on a smooth transition.
Onboarding pause
In light of the wind-down of the current card programme, CEX.IO has paused the onboarding and issuance of new cards under the current programme with immediate effect. This is a precautionary operational and risk-management measure to avoid onboarding users into a programme that may be discontinued in the near term. We will resume new card onboarding once the new card programme is launched and we are able to provide confirmed timelines and terms.
Do I need to do anything now?
No immediate action is required. However, to reduce the risk of disruption:
Do not rely on the card for time-critical payments;
Update any recurring card payments to an alternative payment method.
We will notify you as soon as the new card programme and next steps are available.
Where can I get updates?
We’ll keep you informed through our official channels:
CEX.IO App notifications;
Email;
Help Centre.
Please ensure notifications are enabled in the CEX.IO App so you don’t miss important updates.
Thank you for your understanding. We’ll keep you updated every step of the way.
Need help?
Please contact our Support team via live chat.