Getting Started

CEX.IO is a place where you can easily buy, sell, and trade Bitcoins. This is a quick overview of what you can do on our platform once registered.

Buy/Sell Bitcoins

If you just want to instantly buy or sell Bitcoins for USD or EUR in a few clicks, then Buy/Sell page is for you. All you need to do, is choose the amount of Bitcoins to buy or sell, and select a respective bundle, or enter a custom amount. Please note that you need to fund account first with fiat money (USD/EUR) or Bitcoins.

Trade Bitcoins

To trade cryptocurrency using limit and market order placement, we recommend visiting Trade page. Here you can also analyze Bitcoin price changes, market depth chart, view all currency pairs, get a glance at the orderbook in real time and track trade history.

Deposit and Withdraw Funds

Finance page is your personal page for managing finance. Here you can check out your funds in fiat money (USD/EUR/RUB) and cryptocurrency, make deposits and withdrawals, and find your addresses for Bitcoin and altcoins. 

Depending on your verification status and account type, there are various options for deposits and withdrawals. Limits and Commissions table gives a detailed overview of your account opportunities, including current account type, upgrade capabilities, limits for deposits and withdrawals, payment options and respective commissions. 

Link a Payment Card

To make deposits and withdrawals via payment cards faster, we encourage you to link your cards via card manager. All you need to do is provide correct information about your card and prove that you own it. Thereafter, a card will be linked to your profile for a quick access for further deposits and withdrawals. You can add several cards to your profile and manage them whenever you want. With PCI DSS certificate obtained by CEX.IO, we guarantee that all card information is safe. You may click here to check out a detailed guide on how to add a payment card.

Complete Verification

In case you want to withdraw fiat funds or increase your deposit and withdrawal limits, you need to verify your identity. We'll ask you to provide us with some personal information and supporting documents, according to AML/KYC Policy to prevent fraud causes. Check out a detailed guide on how to complete identity verification. Verification at CEX.IO is very simple and intuitive, however, if you face any issues, our professional support team is ready to help you 24/7.

Download Mobile App

Manage Bitcoin trading on the go with CEX.IO mobile application for iOS and Android. To link a new smartphone and manage mobile devices, please visit a CEX.IO Mobile tab in Profile.

Enable 2FA

To raise your account security, we strongly recommend enabling a Two-Factor Authentication via Google Authenticator app. Alternatively, you can set up 2FA via SMS or phone call. Check out your security status and manage preferences in Profile

 

 

 

Have more questions? Submit a request

64 Comments

  • 0
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    Akhil G

    List of limitations can be checked here: https://cex.io/finance/limits-commissions

  • 0
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    Akhil G

    Dear Nomfundo Mhambi,

     

    Please send us a request to support@cex.io explaining what exactly you don't understand and we will assist you.

  • 0
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    up101952314

    Hello Thomas, I up101952314. I have a question I minil 9 hours of video blocks, but the money does not come (may not appear at all, although the statistic goes. Videokarta was used 100%. BTC not credited at all. I minil BTC on ghash.IO.Please tell me how to be, what happened?

  • 0
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    up107004802

    hi there ..i m the up107004802 i want to mine but i can t find the ghashio in my page thanks to reply my question

  • 0
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    Akhil G

    Dear Sasha,

     

    Unfortunately, mining at Ghash has been stopped since last yer. Due to it we are unable to propose any mining offers .

  • 0
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    ricardo calleja
    I am contacting you regarding deposit into CEX.IO. I would like to know my payment status.
     
    I deposited the money on August 2nd 2017, more than 18 working days ago. Request (307408) 
  • 0
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    Akhil G

    up110448876

     

    We have asked the compliance team to check your case and get back.

  • 0
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    up108167861

    Before you harvest personal information why don't you ask if I live in a jurisdiction you serve?   Very unprofessional.   You now have my personal information but will not serve me.   At this point you would have to supply some pretty amazing customer service in order to gain my business once my jurisdiction is added.   

  • 0
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    up110539056

    I like the trade here
    I would like to know if there’s only 5 coins can buy it USD
    But in trading pairs in other a lot as xmr rrt iota San omg neo qtm dam a lot of coins not posted here
    Will be amazing with cheap coins

  • 0
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    Akhil G

    For affiliate program there is no expiry date and it will continue as long as your referred user is trading at CEX.IO and your account is active.

    Also, the 30% bonus is only given to the person who has referred the user, the referred user himself doesn't get the bonus unless he refers further .

  • 0
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    Akhil G

    Dear oluwabukola Olaniyi-Lawal,

     

    Currently, it is not possible to fund(fiat currencies) your account from Nigeria, but you may fund your account with other crypto currencies and buy BTC

  • 0
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    James O

    Dear up101238502,
    Unfortunately, DOGE trading is no longer available at CEX.IO. Now you can withdraw your DOGE coins only.

  • 0
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    Akhil G

    up110539056

     

    Currently CEX.IO provides trading for BTC/BCH/ETH/DOGE and ZEC.

  • 0
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    Akhil G

    Dear IVAN RIVERA HERRERA,

    Mining using cloud GHS is not profitable. You may use your own hardware to mine.

  • 0
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    David

    Dear up104563203

    As soon as there is any update on this matter, we will surely inform our clients.

  • 0
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    IVAN RIVERA HERRERA

    Hi, how can mining here? i have 63 Ghs

  • 0
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    up107772693

    Keuntungan apa yang saya dapatkan, bila saya memasukan kode referral/affiliate orang lain?

  • 0
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    up105597156

    why the commision link doesn't work ??? i receive a 404 message

     

  • 0
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    up104563203

    When will my state be available to link a card?

  • 0
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    Akhil G

    ricardo calleja

     

    We have asked the finance team to check your case and they will get back in the nearest time.

  • 0
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    LN NGCOBO

    Hi, I placed an order two days ago to buy btc in Pounds and Rub but still appears as as an order that's still in the que,I'd like to know how long it takes for an order to be processed

  • 0
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    Akhil G

    up107004802 mining has been stopped at ghash.io long ago

  • 0
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    up107772693

    Ma'af, yang saya maksudkan itu adalah bukan si pemilik/pengguna akun CEX.IO, tapi melainkan seseorang yang menggunakan referral/affiliate kita.. Apakah dari kita berdua masing-masing mendapatkan komisi 30%, ataukah komisi 30% itu hanya untuk berlaku bagi si pemilik/pengguna akun CEX.IO seorang saja.. Dan untuk komisi 30% itu berlaku sampai berapa lama?

  • 0
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    oluwabukola Olaniyi-Lawal

    Can I buy bitcoin on this platform even if I am from Nigeria?

  • 0
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    Nomfundo Mhambi

    good day fellows, im new on the program and i would like to make profit but i dont understand how to doi please somebody help, if anyone would like to send me email here is my address: nomfundo1982@gmail.com

  • 0
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    Shaun Khan

    Dear Admin,

    Where is the list of countries/fiat currencies you currently serve/accept?

    In particular for credit card payments.

    Thanks

  • 0
    Avatar
    Akhil G

    You probably have placed a limit order which is waiting for a price match. It will stay there till the price you put has been matched.  You may either use buy/sell option or market order option to do the instant trade.

  • 0
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    Mia Barrett

    Dear up101952314,

    The reason you had no payout for BTC block is that you were not mining when the block mining was completed. ghash.io uses PPLNS reward system: you are getting a reward for the last 10 shifts only, and your last 10 shifts took place before the block was mined completely.

    To learn more about PPLNS please follow the links:
    https://support.cex.io/hc/en-us/articles/201953307-What-is-the-pool-payment-system-
    http://www.etcwiki.org/wiki/Bitcoin:_PPLNS_vs_PPS

    As for NMC blocks mining payout, coins were sent to your balance.

  • 0
    Avatar
    Akhil G

    https://blockchain.info/tx/7940dea1441e418ff73e7e71ff6cc979b8919b3dfb3d51dac009d0640c1e378a 

     

    The funds are there, each transaction requires at least 3 confirmation depending upon the blockchain not CEX.IO/

  • 0
    Avatar
    Mia Barrett

    up100812554 you are able to log in to your account from any USA state.

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