CEX.IO

We’ve prepared a list of the most frequent situations with 2FA and troubleshooting steps to sort them out.

Two-factor authentication (2FA) troubleshooting tips

If your device has recently become lost or damaged, follow this guide to find out how to regain access to your CEX.IO account.

2FA Recovery Guide: Lost or Damaged Phone/Device

What do I do if my 2FA token is always invalid?

The approach described below will only work if you have access to the device that is currently generating the 2FA codes.

How to change the device for 2FA codes (Authenticator App method)

How to change phone number for receiving 2FA codes

If you lose access to your 2FA-generating device, or can't receive code via SMS, submit 2FA recovery form to restore access to the account

How to restore access to your CEX.IO account if you lose your Authentication (2FA) device

Benefits of the Authenticator App over SMS

Rick Alexsson

Two-Factor Authentication (2FA)

CEX.IO Blog

CEX.IO University

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