How to Change Country of Residence on CEX.IO

Updating your country of residence and residential address is an important step to ensure your CEX.IO account reflects your current location. This guide walks you through the complete process, step-by-step.

CEX.IO may require you to update your residence information if you've relocated or need to ensure your account details are current. This helps maintain compliance with regulatory requirements and ensures your account remains in good standing.

Begin by opening the CEX.IO app on your mobile device. Navigate to the profile tab, which is typically located at the top of left corner. This will display your profile information overview, including your name, user ID, and deposit/withdrawal limits.

Tap on your name (Jane Citizen in the example) at the top of your profile card. This action will take you to the detailed account settings page, where you can view and modify your personal information.

Scroll down through the Account settings page until you find the "Address" section. This section displays your current residential address. Tap on the address field to proceed with updating it.

A new screen will appear with information about changing your address. Read the message which states: "To update your address or country of residence, you'll need to provide your current residential address for verification." Review this information and tap the "Continue" button to proceed.

You will now see a form with several fields to fill in:

Country: Select your new country from the dropdown menu

State/Region: Choose your state or region

Postal/Zip Code: Enter your postal or zip code

City: Enter the city name

Street Address: Enter your full street address

For example, if you're moving to Barcelona, Spain, you would enter:

- Country: Spain

- State/Region: Barcelona

- Postal/Zip Code: 08005

- City: Barcelona

- Street Address: Av. del Bogatell 11

After filling in all fields, tap "Continue" to proceed to the next step.

CEX.IO requires proof of your residential address. A screen titled "Select the document type" will appear. Click on the "Document type" dropdown menu (currently showing "Select") to view the available options.

When you click the dropdown, you'll see several document type options:

- Utility Bill

- Electricity Bill

- Bank Statement

- Tax Return / Council Tax

- Other Address Document

Select the document type that best matches the proof you have available. For this example, we'll select "Utility Bill" as it's one of the most commonly accepted documents for address verification.

After selecting the document type, you have three options to provide the document:

- Take Photo: Capture a photo directly from your device's camera

- Photo Library: Select an existing photo from your device

- Upload File: Upload a file from your device's storage

Important Requirements:

- Accepted formats: PDF, PNG, JPG

- Maximum file size: 30 MB

- The address must be clearly legible on the document

For this example, "Take Photo" was selected, allowing the user to photograph their utility bill directly.

If using the "Take Photo" option, frame your document clearly so that all text—especially the address—is clearly visible and legible. Use the zoom controls (0.5x, 1x, 2, 3) to adjust the view as needed. Once you're satisfied with the image, tap the "PHOTO" button at the bottom of the screen to confirm and take the photo.

Return to the document upload screen, where your selected file is now displayed. You should see your uploaded document listed with its filename and file size (for example, "CD3904C2-1A6A-4511-B90F-B26FA8A5AD74.jpg - 0.72 Mb").

Review all the information you've entered to ensure accuracy, then tap the "Submit" button to complete the address change process.

Once you've submitted your request:

1. CEX.IO will review the information and documents you provided

2. The verification process typically takes a few business days

3. You'll receive notification when your request has been processed

4. Your account information will be updated once verification is complete

- Ensure your document is clear and readable: Poor image quality can delay verification

- Match all details: Make sure the address on your submitted document matches the address you entered in the form

- Use recent documents: Try to use documents dated within the last 3-6 months

- Verify all information before submitting: Double-check spelling, postal codes, and street names

- Keep your documents ready: Having multiple proof documents available ensures you can resubmit if the first attempt is rejected

If your address change request is rejected or takes longer than expected:

- Check the email associated with your CEX.IO account for detailed feedback

- Ensure your document clearly shows your full address

- Verify that the address on your document matches exactly what you entered in the form

- Try uploading a different document type if available

- Contact CEX.IO support if you need assistance

Updating your country of residence and address on CEX.IO is a straightforward process that ensures your account information remains current and compliant. By following these steps carefully and providing clear verification documents, you can complete this process quickly and securely.

For additional support, visit the CEX.IO help center or contact their customer support team.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.