CEX.IO offers a range of fast and secure payment methods. The payment processing time depends on various factors and can sometimes take longer than expected. If you request a deposit or withdrawal and see a “pending” status in your transaction history, it means we’ve received your request and are processing it. Your operation will be confirmed soon according to the following rules.

- At CEX.IO, we require a minimum number of confirmations before crypto funds are credited to your account. This can take from 1 to 24 hours (barring unexpected or unavoidable network issues). Check the number of confirmations needed for each cryptocurrency to be credited to your CEX.IO balance.

- If your card verification is still incomplete or you’ve just submitted your verification request, please allow our compliance team 15 to 30 minutes to process it.

- In some cases, your deposit may need to be cleared by our financial officer due to our AML/KYC policy. Please contact our Support team via chat if your card deposit is still pending after several hours.

- Note that every time you create a deposit request via bank transfer, it’s recorded in your transaction history as a pending operation. Even if you don’t use the order to make a transfer, the record will still be shown in your pending transactions.

- Domestic bank transfers (SEPA, SEPA instant) can take up to one business day to be credited to your CEX.IO account.

- International bank transfers (SWIFT) require 1 to 3 (up to 5) business days to be credited to your CEX.IO account.

- This time is measured from the moment your bank initiates a transfer.

- Skrill, Epay, NETELLER, and PayPal deposits can take up to 24 hours to appear on your CEX.IO account. If your transfer is pending for longer than that, contact our Support team.

MoneyGram - USDC should be credited to your CEX.IO account in a minute after you send funds visiting MoneyGram locations. If your transfer is pending for longer than that, contact our Support team.

- Your crypto transactions must receive the necessary number of confirmations in the blockchain. Please allow up to one hour for the network to pick up your operation. It can take longer in case of unexpected network issues.

- If your card withdrawal is still pending after a few hours, please contact our Support team.

- Domestic bank transfers (SEPA, SEPA instant, Faster Payments) can take up to one business day.

- International bank transfers (SWIFT) require 1 to 3 ( up to 5) business days.
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​Please note that this is the time indicated for processing payments by CEX.IO. There can be delays from your bank side.
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You can find more details about possible delays in processing bank transfers in our Help Centre.

- PayPal transactions should be completed within 1 business day. If they aren’t completed by then, contact our Support team.

- Skrill, Epay, and NETELLER transactions should be completed within 24 hours. If they aren’t completed by then, contact our Support team.
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​MoneyGram - We will hold the requested amount of USDC until you arrive at the MoneyGram location you selected to collect the funds. If something goes wrong with the transaction, this amount will be returned to your CEX.IO account.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.

CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).

Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.