Our identity verification process keeps CEX.IO secure for everyone and lets you buy, sell, and trade crypto with confidence.
Before proceeding please ensure your country of residence is supported by CEX.IO.
Before you start: download the CEX.IO App
To complete account verification, you'll need to download the CEX.IO App.
You can use either your smartphone or tablet that runs on the required iOS or Android operational system.
If you’re using the CEX.IO website
Please note that account verification is not currently available on the website. If you started using the web version of CEX.IO, go to your profile and open the Verification tab. Click on Complete in the app for the necessary verification step. A QR code will appear. Scan it with your mobile device to open the CEX.IO App and begin the verification process.
Log in to your account in the CEX.IO App
Log in to your CEX.IO account with your email and password. If you haven’t created an account yet, you can proceed with registration by tapping on the Create your account button.
As an unverified customer, you’ll see a welcome screen inviting you to start identity verification right away. Tap the Verify Now button to start.
Identity Verification Steps
During the verification process, you’ll need to provide information about your identity, such as name, date of birth, and country of residence. To help speed things along, have your identity document ready. We accept the following documents:
An international passport
A government-issued national ID card
A driver’s license
Ensure the document is valid, internationally recognized, and has Latin characters or Latin transliteration of the main fields.
Step 1: Specify your residential address
Tap on the Country and choose the one where you’re currently living. Сheck the list of unsupported countries here.
Enter your ZIP code. Please make sure to indicate a valid ZIP code that confirms your location. If ZIP codes are not used in your country, please enter 000000 instead.
Provide the province/state, city, and street address.
Please note that U.S. regulations require that we collect a Social Security Number (SSN) from all U.S. residents.
Double-check the information provided, then tap Next in the upper right.
Step 2: Complete questionnaire*
CEX.IO asks users for the source of their funds to meet legal requirements and ensure the security of its platform. This practice helps prevent illegal activities like money laundering and fraud.
Answer the following short questions. Once done click Next in the upper right.
* This step only applies to customers from specific countries due to regulation requirements.
Step 3: Specify your phone number
Choose the country calling code.
Enter your phone number.
Click Next in the upper right corner to proceed.
Step 4: Complete the facial recognition check
The next step after providing the phone number is a facial recognition check. Click “OK, LET'S GO!” to start.
For a smooth facial recognition process:
Make sure your face is bright and clearly visible on the screen.
Put your face in the center of the picture and align it inside the frame.
Take off anything that covers your face, like hats or sunglasses.
Don't smile or frown too much.
Hold the camera at the same level as your eyes.
You may be asked to blink, smile, or turn your head to pass the liveness check.
Step 5: Scan your Identity document
1. Choose the type of your document. The document must follow our requirements:
The acceptable documents are a National ID card, International passport, and Driver’s license.
The document should be internationally recognized and not expired.
Check that it’s issued with Latin characters, or with Latin transliteration of the main fields.
2. Specify the country that issued your document and tap Next.
3. Take a photo of the front side of your document:
Place the document on a flat place with good light.
Align the document within the frame, ensuring all edges are visible.
Hold the camera steady above the document, keeping it parallel to avoid distortion.
Ensure the text is clear and fully visible.
Take a picture when everything is aligned properly by clicking Take a snapshot.
4. Verify that the information on the document is readable so our system can scan and recognize your data and automatically fill in the required fields.
Click It's readable to proceed, or Re-take photo if the document on the photo is unreadable.
5. Repeat the same actions with the back side of your document if required.
Step 6: Provide personal information from your document
The information will be auto-filled from your document snapshot. Please double-check the spelling and details. If something is wrong, correct the information manually or fill in the missing fields. Click Next to confirm.
Step 7: Provide information about your document
The document information can also be filled out automatically after submitting photos. The fields may differ depending on the type of the document you selected.
If your document has an expiry date, make sure to switch the button on and indicate the date.
Customers from Lithuania will be asked to indicate their Personal number on this step.
Verify the information is correct, and update it if necessary. Then click Next to proceed.
Enjoy your crypto journey!
Your application will be automatically reviewed for quick approval. If everything was submitted accurately, you should receive prompt notice that your account has been verified.
Tap Continue to proceed.
You are all done and may enjoy your crypto journey with CEX.IO!
What to do if I haven't passed the verification process
In some cases, your verification application may be automatically declined. Here are some tips to help you fix common issues without the need to contact the Support Team:
Make sure that the submitted document is issued with Latin transliteration.
Check that your document is up-to-date and the signature is clearly visible.
Make sure that submitted photos are clear and visible.
Check if your country allows using our platform. The list of unsupported countries can be found here.
Avoid having multiple CEX.IO accounts. If you have previously created an alternate account, please contact the Support Team via the live chat.
If you’re ready to begin the verification process again, click Try again. This will reset your information, allowing you to submit new data and photos. If you prefer to start verification later, tap Exit verification.
In case of any issues with the verification process, feel free to contact our Customer Support directly using the live chat button in the bottom right corner of the website.
The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.
The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.
CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).
Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.