Customer Success program

Customer Success Program

If you receive an email from someone claiming to be a CEX.IO representative regarding the Customer Success Program, please submit a request to our Help Center or send an email to to find out whether the email you received is authentic.

We’re glad to offer the Customer Success Program to a selected circle of clients. The aim of this program is to provide the best, personalized experience for our top traders. 

Clients who trade on our platform consistently and prove their trading potential will be assigned a dedicated Customer Success Manager (CSM). As your primary contact person at CEX.IO, your CSM handles your questions and requests, saving your time and ensuring you can focus on trading. This program is available for verified clients only.

Please note that CEX.IO representatives will never ask you to provide any login information. If you would like more information about this program, submit a support request in our Help Center or contact

Have more questions? Submit a request


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