Custom solution cases

Dear CEX.IO user,

While we offer various products, trading programs, funding options, and ways to work with crypto, we sometimes come across requests and questions that are not related to the regular working of the platform.

Our Customer Success team and other teams within Customer Care at CEX.IO are always ready to accept custom requests and provide details about all of CEX.IO’s offerings. Feel like your case is not ordinary, drop us a line at and we’ll respond as soon as we can.

However, Success team does not assist with basic cases such as:

  • 2fa disabling
  • account email or phone editing 
  • account activity or verification status
  • how to deposit or withdraw or issues during deposits and withdrawals 
  • what is crypto and how to trade 

Please contact our Best in class Support team at for the mentioned cases. 

Check out other related Knowledge Base articles to get more information on our current offerings.

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