Cryptocurrency deposit to wrong address

If you have deposited cryptocurrency to a wrong address, please submit the ticket to Support Team

Please, ensure to fill in the correspondent fields:

1. Your email address

2. Add subject "Deposit to wrong address"

3. Select respective cryptocurrency from the list.

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4. If your deposit or withdrawal got stuck or pending on CEX.IO, please mark the checkbox "Crypto deposit/withdrawal stuck or pending"

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5. If you have used a wrong address or destination tag for XRP or memoID for XLM, please mark the checkbox "Wrong address/tag/MemoID"

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6. If you have sent ETH under smart contract, please select the respective field
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7. If you remember your latest transactions, please mention them in order to help support to identify your account. Please, also mention your userid.

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After the request is submitted, our Support Team will check your transaction and will try to solve the issue as soon as only possible.

Have more questions? Submit a request

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