If you are trying to verify account via the mobile app, but the verification process returns "Something went wrong" error, please follow the steps below:
1) Log into web account https://cex.io
2) Verify your phone number
3) Try to pass the verification again in the mobile app.
4) If step 3 does not work, try to pass phone verification in web version https://cex.io via pressing the button "Skip identity verification".
If the solution above does not work, please contact our Support Team via Submit a request