My position has been closed without my actions, why?

There are several reasons that could trigger this:

  1. Stop-loss price has been reached and your position has been liquidated automatically.
  2. There has been not enough funds on your account to pay rollover fee.
  3. Market conditions have triggered our safety mechanism, and we have closed your position to prevent loss to you.
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16 Comments

  • 1
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    lim guang jian

    My position has autoclosed by your system and resulted in a loss for me. My account does not fullfil trigger 1. or 2. The only trigger is 3. and it had resulted in a loss for me instead of a win, as of this moment. If it has not autoclosed, I am profitable as of this moment. And it has only been open for less than 5 hours. Please explain to me why?

    Edited by lim guang jian
  • 0
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    up106208559

    Same question here - I am buying BTC and did it twice when BTC grown up my positions were closed!

    I want you to open my positions for the price i have opened it or give me back my lost money!

  • 0
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    lim guang jian

    I think I will leave CEX to trade else where.

  • 0
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    Luke Webber
    Edited by Luke Webber
  • 0
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    Artem Labunsky

    Lost 2.5k on this 3dr reason, amazing

  • 0
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    up105959529

    Same thing here! I was with a profit of 300$+ already and all of a sudden my position was closed after less then 2 hours! Are you serious?!

    Edited by up105959529
  • 0
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    up106948179

    I SENT MULTIPLE EMAILS ................ BUT THEY ARE BLIND AND DEAF. 

  • 0
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    Artem Labunsky

    This is not really scam - looks like mechanism is really exists and it's working properly. But it should have weaker conditions, so no one (inc. exchange) could easilly exploit it

  • 0
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    Brian Valdez

    Why no one is answering to the inquiry? Also me, many times they automatically close my long position.

  • 0
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    up106484207

    Hey my position was closed on its own for no reason. No stop loss was triggered, i had enough funds for the roll over. Can you please explain why this happened?

  • 0
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    up106278311

    All the guys who lost money because of this rather strange "Auto close" to prevent losses syndrome. Please share your email ids to ferrarirules@gmail.com I am planning hurt them back where it hurts most. Their ability to do business. They screw with our money, thinking they can get away with it, we will show them what it is like to lose money and not get a decent response from these kinds of unethical businesses.

  • 0
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    up107340849

    I took a huge hit from this. I deposited sufficient ethers to last me for more than 3 months and Cex.io actually closed my position at the worst possible moment. This is ridiculous. I set a stop loss price for a reason. The price that they closed me on was still far from the stop loss price. 

  • 0
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    up108648494

    On this exchange, they cheat with margin trading.

  • 0
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    up108648494

    My short position was closed at a price higher than I opened, but so I lost money. Support always responds with common phrases, sort of like they have such a cunning mechanism.

  • 0
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    Sergey Bobrovskiy

    Same happened 2 times in a row today

  • 0
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    Daniel Spies

    My position closed as soon as the p/L was positive. The other way round it was not the case ...

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