My position has been closed without my actions, why?

There are several reasons that could trigger this:

  1. Stop-loss price has been reached and your position has been liquidated automatically.
  2. There has been not enough funds on your account to pay rollover fee.
  3. Market conditions have triggered our safety mechanism, and we have closed your position to prevent loss to you.
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3 Comments

  • 1
    Avatar
    lim guang jian

    My position has autoclosed by your system and resulted in a loss for me. My account does not fullfil trigger 1. or 2. The only trigger is 3. and it had resulted in a loss for me instead of a win, as of this moment. If it has not autoclosed, I am profitable as of this moment. And it has only been open for less than 5 hours. Please explain to me why?

    Edited by lim guang jian
  • 0
    Avatar
    up106208559

    Same question here - I am buying BTC and did it twice when BTC grown up my positions were closed!

    I want you to open my positions for the price i have opened it or give me back my lost money!

  • 0
    Avatar
    lim guang jian

    I think I will leave CEX to trade else where.

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