BTC Withdrawals fixed

Dear users,

We are happy to announce that we have reconfigured our withdrawal wallet and your withdrawal requests are now processed normally. We have taken an extra step and are monitoring fees to make sure your withdrawals have a higher priority at no extra cost to you.

Unfortunately, the earlier transactions that are currently in memory pool and were not picked up by a block are still not remedied, we are working on a solution.

 

Sincerely

CEX.IO Team

Have more questions? Submit a request

29 Comments

  • 1
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    RAFFAELE DE LUCA

    to me they have not been credited 0.2 btc

  • -2
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    Mia Barrett

    dear marvykkio, you were contacted by support on this matter.

  • 2
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    up101636728

    Have you made any progress? At the moment I am having this problem and it is frustrating.

    Edited by up101636728
  • -2
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    Mia Barrett

    up101636728 withdrawals work well now, in case of any issues please contact support@cex.io

  • 3
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    up100450585

    Donde puedo ver lo que el pool ha minado con mis equipo?. Tengo configurados mis equipos hacia el pool pero no recibo mis pagos?

  • 0
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    Adewole Adenubi

    Withdrawal link not clickable.

     

    What must I do

  • 0
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    up101968672

    Adewole please i need your help am new in cex.io also a nigeria mail me exchangeme4cash@gmail.com let chat. thanks

  • 0
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    Mia Barrett


    Adewole Adenubi withdrawal confirmation links are only valid within 30 minutes and can be clicked once. Please check if your link is not outdated and was not clicked before.

  • 1
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    Emil Dinu
    Edited by Emil Dinu
  • 0
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    Kyle Gorrell

    My withdrawl links are unlckable both on mobile and PC using yahoo, but never had a problem before this is a PIA and we should be compensated for holding funds for several hours amd still no sign of anything working, WHAT IS THIS MT GOX 

     

     ??>>

     

  • 0
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    Mia Barrett

    Dear Kyle Gorrell,

    In case you are concerned about your BTC withdrawal from 
    2016-04-03, it was completed successfully. Blockchain always needs some time to deliver bitcoins and confirm the transaction, it is not a bug. 
    In case of any issues or questions you may contact support via support@cex.io

  • 0
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    Seow Kian ang

    Hi ,I try few time for withdrawal ,When the withdrawal until the showing check email for confirmation ,But I not receive any  confirmation email .

    What happen & How to resolve ?

     

     

  • 0
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    Mia Barrett

    Seow Kian ang, you were contacted by support

  • 0
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    up102877031

    Hello
    Can I withdraw to pay someone in btc

  • 0
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    Jeffrey Gallardo

    I have gone on today and there was no problem taking my money, but now I have been trying to withdraw money. I have been trying for the last 5 hours get money into my wallet. This is absurd and I have been contacting your support. I keep getting to the page that says withdrawal will be funded when I confirm email.. But I don't get any email

  • 0
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    Jim C

    Dear Jeffrey Gallardo,

    We have escalated your request to our supervisor. You will be contacted as soon as it is only possible.

    Thank you for your patience in advance.

  • 0
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    oneil lewis

    i am not getting my withdrawal conformation email ,my coins cant be withdraw 

  • 0
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    Jim C

    Please write to us at Support@cex.io and we will assist you on this matter.

  • 0
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    Akhil G

    up104207231 You comment has been removed as we have already replied to your query via the ticket you have sent to us.

    Please consider the fact that your email settings don't allow to receive emails from certain domains and I have requested for your cooperation to get your email changed.

    I am not able to write more details here as it may contain personal information which should not be appropriate to be posted here.

  • 0
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    up104978283

    hi is the minimum withdrawal 2btc?

     

  • 0
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    Akhil G

    Dear up104978283

    The minimum amount allowed for BTC withdrawal is  0.01 BTC

  • 0
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    Jeremy Bjorlie

    up103609135 I have a withdrawal from 19-05-2017 which is still unconfirmed on the blockchain and I have not received the btc in my wallet. The fee which CEX.IO paid was far too low I fear and my coins are stuck. 

     

    What can be done to remedy this situation in fast order?

     

    Thank you

  • 0
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    Akhil G

    Thank you for your query.

    The transactions from CEX.IO are instantly generated .The delay is due to the peak at the memory pool on blockchain which can be checked here,
    https://blockchain.info/charts/mempool-size?timespan=60days

    As soon as your transaction gets 6 confirmations, funds should reach the destination wallet.

    I kindly request for your patience and the transaction should be completed soon.

  • 0
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    up105815406

    When I try to withdraw using Bitcoins, the address bar appears for a second and then disappears immediately, and if I try any other Crypto-Currency the bar is unclickable!! Please Help

  • 0
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    Akhil G

    Please send a ticket with the screenshot so that we can help

  • 0
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    up105990221

    Withdrawals to 19EbH5RUhj3h4EqdhkDCZwoUC9BNFiCLNQ this bit of bit currency is not paid, my ID is up105990221.

  • 0
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    Akhil G


    Can you please try again, it seems that the link was expired.

  • 0
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    Leandro Cabo

    I tried to withdraw BTC earlier today and it did NOT send the BTC but it did remove it from my account. What is going on? I can see the deposit in "Archived orders" but I can't see the withdraw in "Transactions", nor do I have the bitcoin in the destination wallet. Where is my BTC????

    1.09691538 BTC to 12cbsB7Z3YVWK4aAH2ZBC2nND59AjLeXEu

    EDIT: Akhil that is NOT the right transaction, the one you linked is the one I made yesterday. I made one today.

    Edited by Leandro Cabo
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