Payment Card Verification Guide

In order to make deposits and withdrawals using a payment card, your card should be confirmed by your bank and verified by our Compliance Officer.

Please note that only users who are over 18 years old are allowed to initiate operations using payment cards. 

You can use VISA, MasterCard or virtual cards

 Here is the video description of the process followed by text explanation: 

1. Provide information about your card

To make a card deposit/withdrawal for the first time, you need to add a payment card to your account and provide some information:

  • Cardholder’s name
  • Name and last name of person on behalf of whom the payment is processed
  • Card number (16 digits)
  • Expiry date (MM/YY format)

Cardholder’s name and payee’s name should contain only characters of Latin alphabet, without diacritics (e.g. if the cardholder name is Иван Каменев, please type Ivan Kamenev; if the cardholder name is Maria Abád, please type Maria Abad).

Cardholder name should not contain any additional parts or symbols (e.g. if the cardholder name on the card is Mr. Ivan Kamenev, please only type Ivan Kamenev; if the cardholder name on the card is Maria M Abad, please only type Maria Abad).

After you enter card info, check the boxes to confirm that you:

  • have provided valid and up-to-date information, and
  • agree that your information will be viewed by the Compliance Officer.

2. Upload photos proving ownership

Please provide the following photos:

  • A selfie with a payment card.
  • 2 photos, one with your payment card next to your ID's front side and another photo of your payment card with your ID's back side – this applies only to users who have not verified their identity.

A. Selfie with a payment card

Please, make a selfie while holding your payment card that you used to fill in the form.

Selfie requirements:

  • Look straight into the camera
  • The photo should be in color
  • Your face and card information must be clearly visible
  • Do not wear sunglasses, a hat, or a headband
  • The photo should be recent
  • Image should be in high resolution (min 300 dpi)
  • Allowed formats: JPG, GIF, PNG, TIFF, and PDF
  • File size should be no more than 15 MB

An additional photo can be required by our Compliance Officer in case of any security queries.

Example of a good selfie:

B. Photo of a payment card next to an ID

If you have not verified your identity, you have to provide 2 photos of your payment card next to an identity document, one with the front side of identity document and another with the back side of your identity document.

 

You have to provide one of the following identity documents:

  • National ID card or national passport (double page);
  • International passport (double page);
  • Driving license 
In case additional information is required, our compliance department will contact you.

Your identity document should be in characters of Latin alphabet.

Requirements for identity documents

  • Accepted IDs are a national ID card, national passport, international passport or driver’s license.
  • Your card and identity document must be in one photo and be fully visible.
  • Only photos of original documents will be accepted.
  • Information on your card and ID must be clearly visible.
The compliance agency may ask you to upload another photo if it does not meet quality standards.
Another identity document/passport can be required in case of any security queries.

A photo taken with a mobile phone is preferred.

3. Enter CVV/CVC

To confirm ownership of your payment card, please provide CVV/CVC number and complete standard verification by small charge amount (less than $1.00) submitted to your payment card issuer.

Please, pay attention that we do not store your CVV/CVC number due to security reasons. Therefore, you must enter it each time you use your card to make a payment.

4. Verification by Small Charge Amount

We’ve submitted small verification charge to your payment card. To confirm the ownership of the payment card you need to enter the exact amount of this charge in USD into the verification form below.

You may find out this amount in your online payment card statement or by contacting your bank.

This charge will be automatically refunded to you.

 

Once all the necessary information and documents are provided, your payment is being processed.

The Compliance Officer needs to verify your card information. It might take a few hours. Also, in case necessary, Compliance agency may request for additional information regarding your card and the small charge transaction mentioned above.

As soon as the check is done, you will receive an email notifying you that the payment has been successfully processed.

After you have made your first deposit, your payment card information is saved in your profile.

When making the subsequent deposits, you can:

  • select the existing payment card (which we have verified), or
  • add a new one.

You can add as many payment cards as you need to your profile, and then use any of them when making a deposit.

 

Have more questions? Submit a request

110 Comments

  • 0
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    up106021563
  • 0
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    Jim C

    Dear up106021563,

    The checksum sometimes may not be reflected in online statements,  please wait your verification form should be checked soon.

    Thank you for your patience in advance.

  • 0
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    Alexis Nowikowski

    I regret that cex.io cards verification is taking so long... I can't withdraw my money... You definitely lack of Compliance Officers...

  • 0
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    Jim C

    Dear Alexis Nowikowski,

    Verification requests are currently taking longer than usual to get processed due to the extremely high load of the concerned CEX.IO department.
    Please rest assured that your request is not left aside, it was received, queued and will be processed in the nearest time possible.

  • 0
    Avatar
    up106181021

    This is frustrating. My credit card have been reject several times but my bank said my card are all ok.  Please Help me up106181021

  • 0
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    Akhil G

    If you are concerned about last TX on 4631 it mentions that such transactions are not permitted by bank on this card. So it cannot be CEX.IO who is declining the transaction. 

  • 0
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    Philipp Dekman

    I have my card in Pending status for more than 24h, i also get no reply on my requests to support concerning problems with my card and my withdrawal.

  • 0
    Avatar
    Akhil G

    Verification requests are currently taking longer than usual to get processed due to the extremely high load of the concerned CEX.IO department.
    Please rest assured that your request is not left aside, it was received, queued and will be processed in the nearest time possible.

  • 0
    Avatar
    up106011303

    No response to service request (#228348). 

  • 0
    Avatar
    Akhil G

    sent to the finance team.

  • 0
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    up106165989

    Hi, i tryed to verify my card but i closed the page by mistake i got the amount from my bank but i dont seem to be able to get back to the page where i can enter the amount. what should i do?

  • -1
    Avatar
    Akhil G

    up106165989 Your application was received and will be checked by the compliance team.

  • 0
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    up106165989

    But i have been unable to submit my charged amount...so how does that help me....

    Edited by up106165989
  • -1
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    Akhil G

    That's fine, compliance will keep a check on that.

  • 0
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    up106205152

    Hello, I have entered all the information for my card, and it has also deducted some amount from my account. But my card's verification is still "pending". please resolve

  • 0
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    Akhil G

    kindly wait, compliance will get back to you.

  • 0
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    Alexandru Voinea

    Hello! I have submitted my full information for verification process and, at the current time, the status is "Your application is being checked". I know that at the moment, there are many applications waiting to be processed.

    I also entered my card information, but I didn't get the amount that was supposed to be deducted registered with my bank. I was waiting for it to register so that I could complete the card verification process, but in the meantime, my card application switched to "Pending" and it doesn't allow me to edit anything anymore. What should I do? Should I try to delete the pending card application and make a new one, or just wait?

    Thank you!

  • 0
    Avatar
    David

    Dear up106286624,

    We kindly ask you to wait till our compliance officers check everything. They will surely get back to you if there's anything that should be changed and/or added.

  • 0
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    Karim Abdellah

    I have been for 2 days my new card is pending and I don't know the problem

  • 0
    Avatar
    David

    Dear  up105378625,

    Verification requests are currently taking longer than usual to get processed due to the extremely high load of the concerned CEX.IO department. 

    Please rest assured that your request is not left aside, it was received, queued and will be processed in the nearest time possible.

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