Payment Card Verification Guide

In order to make deposits and withdrawals using a payment card, your card should be confirmed by your bank and verified by our Compliance Officer.

Please note that only users who are over 18 years old are allowed to initiate operations using payment cards. 

You can use VISA, MasterCard or virtual cards

 Here is the video description of the process followed by text explanation: 

1. Provide information about your card

To make a card deposit/withdrawal for the first time, you need to add a payment card to your account and provide some information:

  • Cardholder’s name
  • Name and last name of person on behalf of whom the payment is processed
  • Card number (16 digits)
  • Expiry date (MM/YY format)

Cardholder’s name and payee’s name should contain only characters of Latin alphabet, without diacritics (e.g. if the cardholder name is Иван Каменев, please type Ivan Kamenev; if the cardholder name is Maria Abád, please type Maria Abad).

Cardholder name should not contain any additional parts or symbols (e.g. if the cardholder name on the card is Mr. Ivan Kamenev, please only type Ivan Kamenev; if the cardholder name on the card is Maria M Abad, please only type Maria Abad).

After you enter card info, check the boxes to confirm that you:

  • have provided valid and up-to-date information, and
  • agree that your information will be viewed by the Compliance Officer.

2. Upload photos proving ownership

Please provide the following photos:

  • A selfie with a payment card.
  • 2 photos, one with your payment card next to your ID's front side and another photo of your payment card with your ID's back side – this applies only to users who have not verified their identity.

A. Selfie with a payment card

Please, make a selfie while holding your payment card that you used to fill in the form.

Selfie requirements:

  • Look straight into the camera
  • The photo should be in color
  • Your face and card information must be clearly visible
  • Do not wear sunglasses, a hat, or a headband
  • The photo should be recent
  • Image should be in high resolution (min 300 dpi)
  • Allowed formats: JPG, GIF, PNG, TIFF, and PDF
  • File size should be no more than 15 MB

An additional photo can be required by our Compliance Officer in case of any security queries.

Example of a good selfie:

B. Photo of a payment card next to an ID

If you have not verified your identity, you have to provide 2 photos of your payment card next to an identity document, one with the front side of identity document and another with the back side of your identity document.

 

You have to provide one of the following identity documents:

  • National ID card or national passport (double page);
  • International passport (double page);
  • Driving license 
In case additional information is required, our compliance department will contact you.

Your identity document should be in characters of Latin alphabet.

Requirements for identity documents

  • Accepted IDs are a national ID card, national passport, international passport or driver’s license.
  • Your card and identity document must be in one photo and be fully visible.
  • Only photos of original documents will be accepted.
  • Information on your card and ID must be clearly visible.
The compliance agency may ask you to upload another photo if it does not meet quality standards.
Another identity document/passport can be required in case of any security queries.

A photo taken with a mobile phone is preferred.

3. Enter CVV/CVC

To confirm ownership of your payment card, please provide CVV/CVC number and complete standard verification by small charge amount (less than $1.00) submitted to your payment card issuer.

Please, pay attention that we do not store your CVV/CVC number due to security reasons. Therefore, you must enter it each time you use your card to make a payment.

4. Verification by Small Charge Amount

We’ve submitted small verification charge to your payment card. To confirm the ownership of the payment card you need to enter the exact amount of this charge in USD into the verification form below.

You may find out this amount in your online payment card statement or by contacting your bank.

This charge will be automatically refunded to you.

 

Once all the necessary information and documents are provided, your payment is being processed.

The Compliance Officer needs to verify your card information. It might take a few hours. Also, in case necessary, Compliance agency may request for additional information regarding your card and the small charge transaction mentioned above.

As soon as the check is done, you will receive an email notifying you that the payment has been successfully processed.

After you have made your first deposit, your payment card information is saved in your profile.

When making the subsequent deposits, you can:

  • select the existing payment card (which we have verified), or
  • add a new one.

You can add as many payment cards as you need to your profile, and then use any of them when making a deposit.

 

Have more questions? Submit a request

110 Comments

  • 0
    Avatar
    RODRIGO P DA CRUZ

    Hello!

    I have a question about the amount of the charge: Where can I find it? I have called in my bank and they could not inform me. I don't know what to do and can not complete the process. Thank you.

  • 0
    Avatar
    Akhil G

    The amount of small charge is usually sent to you via SMS or online bank statement. If you don't get it you may contact your bank to know about the transaction. 

  • 0
    Avatar
    Mmele Mapuleng

    Hello i did everything that i could to send all possible prove of my addresses and ID's but still not correct please help me

     

  • 0
    Avatar
    Jesus Vargas

    Hi. My payment card has been declined. Help please

  • 1
    Avatar
    Nena Simon

    This is not easy. My cards have been reject twice.  Please Help up102442781 

  • 0
    Avatar
    Akhil G

    @Mmele Mauling I would request you to give me your userID or send us a ticket and we surely will assist you.

  • 1
    Avatar
    Akhil G

    Jesus Vargas Please send me your userID or send a request to support team and I am sure the query will be worked upon.

  • 0
    Avatar
    Akhil G

    up102442781 Your card has been approved. All it  required was to complete account verification in order to successfully go through card verification.

  • 1
    Avatar
    Terrence Conrad

    Hi please help I was requested technical information about cex.io but my card company says they do not give that info i.e. mcc code. I cant get past verification for that card please help

  • 0
    Avatar
    Mia Barrett

    Dear Terrence Conrad,

    You were contacted by support. Your card verification and payment were approved.
    Thank you for cooperation.

  • 0
    Avatar
    Jesus Vargas

    Akhil G    my user: javargas24  / request 112170

    Edited by Jesus Vargas
  • 1
    Avatar
    Akhil G

    Jesus Vargas I will reply to you in the ticket request 112170 in order not to reveal personal information here.

  • 1
    Avatar
    up102592719

    This is not easy. My cards have been reject twice. Please Help up102592719

  • 0
    Avatar
    Akhil G

    Please check ticket# 113543 . Support team has replied to you.

  • 0
    Avatar
    ISKANDAR SAFAROV

    up102697391, still can't deposit from my card.

    4 days ago, I'v verificated my card, what's happening?

     

  • 0
    Avatar
    Akhil G

    up102697391 For this account I have you have made successful deposits. Also you have bought BTC.

    For more details please send a ticket as I am not allowed to mention account details here.

  • 0
    Avatar
    up102139852

    My card was declined even though I am sure all information was provided correctly.

    I am guessing the billing address is incorrect but can't find any place to edit the billing address.

    Would appreciate some help please. Account: up102139852 

  • 0
    Avatar
    Akhil G

    I would request you to send a ticket to support team and we will assist you with the query.

  • 0
    Avatar
    up101312291
    Edited by up101312291
  • 0
    Avatar
    up101312291

    Hi. I have no problem to verify the account and the card and I have commanded pile of things and sometimes I still jumping an error.

  • 0
    Avatar
    Akhil G

    up101312291 If possible please send a ticket to support team as support@cex.io with the concern order error you have mentioned and we will assist you .

  • 0
    Avatar
    up101367922

    In :   4. Verification by Small Charge Amount

    I logged in in my Online Banking Account, I see there all other charges but neither from you. So i got stuck in the verification Process.

    Can I verify it in any other way, or could you try to charge my Card again?

     

    ::::::SOLVED

    Edited by up101367922
  • 0
    Avatar
    Akhil G

    up101367922 Thanks for the update, was the issue resolved for you?

  • 1
    Avatar
    megan finnila

    I have been trying to get a card verified for well over a month with TWO separate banks and BOTH banks have said they cannot give out or do not have access to the authorization code. I've verified a few cards on here before & have never had an issue - I got a new bank account & lost one of my previously verified cards, so when I came to update my replacement card information it has LITERALLY been impossible and very very frustrating. help! I have even sent screenshots of correspondence between my banks and I when they are saying they do not have access to or do not release that information and support is not helpful whatsoever, they're basically like "Oh well... your problem not ours" or at least that's how it feels.

    up102515848

  • -1
    Avatar
    Akhil G

    up102515848 It is recommended to write to support team about this issue to get further assistance.

    We work in fraud prevention mode and Auth code is not a secret information. Whenever you use your card even at a POS buying at a store the receipt you get also has the code. So I see no reason that bank has denied access to this info.

     

    Regarding the new card/account. If you have lost the previous card it is easy to go to your account and delete it and add the new card.

     

    As per the tickets you have the reply has been sent to you and we do really care and we are ready to assist you.

     

  • 0
    Avatar
    up103086551

    You wont accept my ID next to the payment card. And my other docs (passport) are away. How best can you help?

  • 0
    Avatar
    Akhil G

    up103086551 I have personally talked to the compliance department. They will surely assist you . Please check in few minutes there will be a message for you.

    We apologise for an inconveniences caused.

  • 0
    Avatar
    Galal Lasheen

    Hello 

    my bank not can get the Authorisation code, I hope you help

  • 0
    Avatar
    Akhil G


    Halal Lateen Please ask the bank to check the transaction again as it gets cancelled immediately. The code is always available for identification of the transaction's fate.

  • 0
    Avatar
    up103190679

    Hello, how long does the card verification take? It's says my card 'pending' for a long time and no reason why. please help user up103190679

Article is closed for comments.