Identity and Address Verification on CEX.IO

Before you start the verification process, prepare all the necessary documents:

- An international passport/national ID card/driver’s license. This document should be valid and internationally recognized. Check that it’s issued with Latin characters or with Latin transliteration of the main fields.

- A piece of paper and a pen.

- Your tax identification number (or social security number if you’re residing in the US).

To complete the verification, follow through the stages and the steps below.

 

Here is a video description of the process followed by text explanation: 

Stage 1. Identity Verification 

Block 1. Country of residence

Pick your country from the drop-down list and select your state/province.

- If you’re a US resident, also indicate the county and your social security number (SSN).

- If you’re not a US resident and you have a tax identification number (TIN), please specify it. If you don’t have a TIN, uncheck the box and press Next.

Block 2. Identity proof

Step 1. Proof of identity document

Indicate which document you will use. It can be an international passport, an identity card, or a driver’s license. Then provide a photo of a document.

Note! For driver’s licenses and ID cards, photos of both sides of the document (the front and the back) are necessary.

Step 2. Photos of an identity document

Option 1. Take photos with your mobile device

Scan the QR code on your screen with your smartphone. Alternatively, you can copy the link and insert it in the browser of your mobile phone. After you've done so, take a photo of your document with the mobile phone and check whether all elements are clear. If they are, tap It’s readable. If they aren’t, Retake the photo.

Option 2. Upload files

Otherwise, please upload photos from your computer. Press Add photo and select the file on your computer or simply drag and drop a photo from your computer to the browser. Supported formats are PDF, PNG, JPG, and GIF.

After you’ve added the file, confirm that all details are clear.

Step 3. Selfie with a document

 

Take a photo in which you’re holding the identity document you provided in Step 2 along with a handwritten note that contains the text “I'm a CEX.IO customer, current date, signature”. As in the previous step, you can choose either to take a selfie with your mobile device or to upload a file from your computer. 

Make sure that:

- the note is handwritten;

- the note and the document are in Latin characters;

- the note contains the current date;

- the document has your signature;

- all text is visible;

- you’re looking straight at the camera;

- the background is a light, neutral colour;

- the photo is in colour;

- there are no red eyes;

- you aren’t wearing accessories (e.g. sunglasses, a hat, or a headband).

After you’ve submitted a high-quality photo, you can turn back to your computer (if you’ve taken the photos with your phone). If you were uploading photos from your computer, you’ll be redirected to the next step.

Step 4. Personal information

Indicate your gender and fill in the respective fields with your first name, middle name (if applicable), and last name, nationality, as well as date and place of birth.

Step 5. Identity document details

Finally, fill in information from your identity document: serial number, date of issue, issuing country, and expiry date (if there is one). Confirm that you’ve provided the correct data.

Now you’re halfway towards completing the verification application.

Stage 2. Address verification

To complete your verification request, you now need to pass Address Verification. Press on the Address Verification stage and then press Ok, let’s go.

Block 1. Address confirmation

Step 1. Proof of address document

To begin, provide a photo of a document that confirms your current address. We accept utility and electricity bills, bank statements, tax return documents, and any other documents with your address as well as your first and last name. Before submitting the document, please make sure that the document was issued within the last three months. If you choose to provide a document that isn’t on the list, you should specify what type of document it is. 

Screen_Shot_2019-02-28_at_11.28.48.png

The two main requirements are:

- the document must be in Latin characters or have Latin transliteration;

- the document must contain the credentials of the institution (e.g. logo), your first and last name, and your residential address on one page.

In the drop-down menu, pick the type of document you’ll provide.

Step 2. Photo of a document

As you did before, choose to scan the QR code with your mobile phone to take a photo. Alternatively, you can copy the link and insert it in the browser of your mobile phone. Otherwise, upload a photo/scan from your computer. Supported files are PDF, PNG, JPG, or GIF format.

Step 3. Additional pages

As soon as you’ve submitted a photo of proper quality and confirmed it’s readable, you’ll be able to upload more pages if necessary. If you have nothing more to upload, press Next to continue.

Step 4. Residence address

At this step, indicate your residential address: street address, apartment/suite, city, zip code, state/province, and country. US residents will also be asked to indicate the county.

Block 2. Social network profiles

Here, you can provide links to your social network profiles to increase your chance of verification approval. You’re encouraged to leave a link to at least one of your social media profiles. This can be Facebook, LinkedIn, and Twitter, as well as any other social network profile or a website.

If you’re not willing to link to any social media profiles, skip this step by pressing Next, and your application will be sent.

Once your application has been processed, you’ll see whether you’ve been approved in the Verification section.

Next stages: Enhanced and Corporate Verification

There are two more verification levels, Enhanced and Corporate. After passing them, users get higher deposit and withdrawal limits as well as priority support by dedicated managers.

Moving through these stages requires providing additional information, and you can learn which exact documents are necessary by choosing desired type on the verification screen

We hope that this guide will help you pass verification on CEX.IO. If you have any additional questions, don’t hesitate to contact our support team.

 
Have more questions? Submit a request

51 Comments

  • 0
    Avatar
    Mohamed Aly nafady

    Plz my second card didn't verified yet and i want to deposite what can i do for thise my card end with1541 that not verified plz verifiey it my mail is mashamesho86@hotmail.com

  • 0
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    David Carter

    Dear, Mohamed mostafa ragab

    Please send us an email to support@cex.io, so we can assist you on this matter.

  • 0
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    up104234466

    i have click on verify but its opening

  • 0
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    up104234466

    why are mine not taken to page where i can verify my account and also add my, these has being so discouraging for the past 10hrs i have sign up,

     

  • 0
    Avatar
    Clara B

    Dear up104234466,

    Please provide us with detailed description of the situation you are in to support@cex.io

  • 0
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    Mohammad Rengony

    -

    Edited by Mohammad Rengony
  • 0
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    Jim Cooper

    Dear up104641031,

    We are very sorry that you faced these complications. Please contact us at Support@cex.io and we will surely assist you on this matter.

    Thank you for your patience and cooperation in advance.

  • 0
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    up104672643

    hi i dont have passport. is it ok with aadhar card. its a government provided ID.

    im from india . mumbai

    Edited by up104672643
  • 0
    Avatar
    Akhil G


    up104672643 You may try to upload the ID on the verification form so that compliance department can have a look at it.

  • 0
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    up104845331

    могу ли я пополнить деопозит с киви кошелька? если да то как это сделать

     

  • 0
    Avatar
    Jennifer

    up104845331. На данный момент у нас нет такой опции. Вы можете выбрать другой способ среди имеющихся (https://cex.io/finance/limits-commissions).

    Edited by Jennifer
  • 0
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    Michael Funk-Rokei

    Hi - How long will it take for the approval process to take? I know I messed up and did not upload a PDF statement. I uploaded a jpeg. So after the correction is made. Than

  • 0
    Avatar
    Akhil G

    up105298918

     

    your request seems to have been processed. Please let us know if you still have any questions.

  • 0
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    K M Z Hasan Mahmud

    Hello , I live in Russia as a foreigner . As a residence address proof , i can upload my bank statement .But any documents providing there will be in Russian .Will that be a problem ?

  • 0
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    Akhil G

    up105356643

     

    You may provide the document in Russian and compliance department will have a look at it.

  • 0
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    Hemanth Maddur Prasannachandra

    Hello,

     I uploaded all necessary document, still I din't get verified. Please help me to remove deposit limit I would to like to deposit $2000+ per day to buy Ether. 

  • 0
    Avatar
    Akhil G

    Account verification may take time, we kindly request for your patience.

  • 0
    Avatar
    Harikishan Mandalapu

    up105744712, Can you please check my verification status ?

  • 0
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    GeonHwi Lee

    Hello, I have done my identity verification about 48 hours ago. I didn't receive any email for further instructions. Is there something wrong?

    And please, could you tell me estimated time remaining for verification procedure to complete.

    Edited by GeonHwi Lee
  • 0
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    up105422523

    Can you please check my verification status

  • 0
    Avatar
    Akhil G

    Our compliance team is working on your verification requests. Due to the workload it may take time to resolve your concern. We kindly request for your patience and assure you that your request will not be left unattended.

     

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