Identity Verification Guide

In case you want to withdraw fiat funds or increase your payment limits, you need to verify your identity. We'll ask you to provide us with some personal information and supporting documents, according to AML/KYC Policy to prevent fraud causes. Verification at CEX.IO is very simple and intuitive.

Follow the steps below to complete it successfully: 

1. Identity Document 

You can provide passport, ID card, or driving license as your ID document. Please, fill in data on your ID using characters of Latin alphabet as shown on example below:

 

1. Issuing country 
2. Identity document serial number 
3. Document issue date 
4. Gender 
5. First name 
6. Last Name 
7. Date of birth 
8. Place of birth 

 

2. Personal information

On this step, please, enter information in respective fields. Make sure the data is correct and filled in English language.

3. Addresses

Fill in up-to-date information about your residential(Current)address and permanent address. If your residential(Current) address matches your permanent address, you can check “Same as residential” next to Permanent address on the right. Please keep in mind that your permanent address should be the same as your billing address used for official correspondence.

4. Scans of Documents

Please, upload photos/scans of document supporting information provided by you on the previous steps. Make sure that your photos/scans meet the following requirements:

  • Documents should be valid due to the issue date;
  • Photos/Scans of both sides of documents should be uploaded ;
  • Scanned images should be in colour and in high resolution (at least 300 dpi);
  • Allowed formats: JPG, GIF, PNG, TIFF or PDF;
  • File size should be no more than 15 MB;
  • Photos/Scans should not be older than 3 months;
  • Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.

4.a.  Identity documents

Please, provide photos/scans of your identity document that you used to fill in the Verification form. Choose one of the following options:

  1. National ID card (both sides) or national passport (reversal);
  2. International passport (reversal);
  3. Driving license (both sides). Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information in it is provided with Latin transliteration.

Note:

Our compliance department may ask you to provide another identity document/passport in case of any security queries.

Example of a document:

4.b. Selfie with an identity document

Make a selfie while holding your identity document that you used to fill in the Verification form.

Before uploading an image on the Verification form, please make sure to follow photo requirements:

  • You are looking straight at the camera.
  • Your background has a light, neutral colour.
  • Your selfie is in colour.
  • No red eye!
  • DO NOT wear sunglasses, a hat or a headband.
  • Information on your document must be clearly visible.

In case of a low-quality selfie, the Compliance Officer may ask you to try uploading it once more.

Example of a good selfie:

4.c. Proof of residency

Please, provide photos/scans of documents proving the address stated in Verification form. Choose one of the following options:

  • Utility bill (NOT mobile phone, satellite/cable TV or printed Internet bills);
  • Electricity bill;
  • Bank statement;
  • Tax return, council tax;
  • Other documents, with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.
Note:

If you have only online utility bill or electricity bill, then you may provide it following such obligatory requirements:

  • Upload the full document (all pages) in PDF format.
  • Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL!

Please, make sure that your scans correspond with the following requirements:

  • Documents should be valid due to issue date (issued within the last 4 months);
  • Proof of residency document is addressed to your NAME and HOME address;
  • Proof of residency document must be a photo or scanned image of a PAPER document;
  • Documents should be issued using characters of Latin alphabets;
  • Proof of residency document must contain DATE of ISSUE.
Note:

If you do not have any documents from the list above with Latin transliteration, you can provide us one of the following:

  • Bank statement with your NAME and ADDRESS in English;
  • Confirmation from your work/college/university/care institution confirming your name, address and details of employment/studies/residency status with signature and official stamp.

Example of a document:

Verification procedure does not usually take long. In rare cases, however, it might take up to 24 hours. Our Compliance team will try to review and approve all the information you have provided as soon as possible. Also, in case necessary, Compliance agency may request for additional information, photos and/or documents. In case you experience any issues, please contact our 24/7 support team.

 

 

Have more questions? Submit a request

41 Comments

  • 2
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    up102192726

    Very clear thanks!

  • 0
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    up102264838

    up102264838

  • 0
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    Akhil G

    up102264838 Please let us know if you have any questions regarding verification.

  • 0
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    up102552794

    I scan all my documents and it has not been verified up102552794

  • 0
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    Akhil G

    up102552794 Please check your email for a response from compliance department. 

  • 1
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    Prasetyo

    I do not have a passport, so how do I verify my data?

  • 0
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    Akhil G

    In case you don't have a passport you may use another government issued ID

  • 0
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    up103125791

    So the compliance officer asks me to upload a PDF.  I do, but then the site throws me this error, "file type not allowed application/octet-stream"... looks like we got a mime issue on the webServer CEX.io.

     

    Please figure this out because the 6 jpgs I uploaded keep getting rejected and I am being asked specifically for a PDF!?

    John

  • 0
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    Akhil G

    Dear up103125791

    Please try to open the file and export it as pdf again then upload it, it should work.

  • 0
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    up103139436
    Good evening
    My account is suspended for three days.
    What should we do?
  • 0
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    Akhil G

    Please check email from compliance for further instructions.

  • 0
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    up103167505

    how to change my email adress?

  • 0
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    Akhil G

    up103167505 Please contact support and you will be guided through the process for changing your email.

  • 0
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    up103366102

    i need to change my email plz help

  • 0
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    Akhil G

    up103366102 Please send a request to support@cex.io and we will help you to change your email

  • 0
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    NexusPG

    Hello!

    I need to change my phone number.

    It is possible?

     

     

  • 0
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    Akhil G

    NexusPG It is possible to change your phone number . Please write to us at support@cex.io

  • 0
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    MORAD MOHTADY

    help , not verification , in pause no login and ok

  • 0
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    David

    up103446437, please send us an email to support@cex.io, so we can assist you on this matter

  • 0
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    up103480323

    la kardas   nerden kımlık onayı yapcaz

     

  • 0
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    Martin F

    Dear up103480323

    Please contact support@cex.io regarding your issue. Thank you!

  • 0
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    mina bolis

    i live in Egypt so the official language is Arabic ,can i upload documents in Arabic or a bank statement in English ?? thanks

  • 0
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    Akhil G

    up102444928 The bank statement in English will best suit to the needs of verification, so please provide the bank statement .

    Edited by Akhil G
  • 0
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    mina bolis

    so it can work as a proof of id instead of national id in Arabic ??

  • 0
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    Akhil G

    It can work instead of residence proof. For ID it is required to have a document with your photo on it.

  • 0
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    biotoxin

    Let's see...today is 10/24/2016...

    My ID verification reset from 3 years ago so i had to do it again..

    today i have uploaded my...

    drivers license

    debit card

    me and my drivers license

    me and my debit card

    social security card

    me and my social security card in hand....

    a bank statement

    and even my birth certificate in an email...


    I used to have this account verified and my SAME DEBIT CARD was already used in the past..
    Support does not help me at all.. I've been on cex.io since 2013 or 2014 what is going on here..

  • 0
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    biotoxin

    ive just checked my records on cex.io and i did in fact make bank deposits in 2013 can someone please fix my account..

  • 0
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    Akhil G

    biotoxin, Support is trying everything possible to assist you . If you are concerned about the account "biotoxin" I would like to bring your attention towards the fact that this account was never verified in the past and no cards were added.

    Please check the email from compliance department to proceed further and get the account verified.

    I kindly request you not to write details about your account on help centre as this information is accessed to all our users.

  • 0
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    biotoxin

    if go on cex.io i can see i made bank transfers with the same exact bank account 3 years ago they are in your records.. please close my account here

  • 0
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    Akhil G

    biotoxin I kindly request you to write to support@cex.io as your queries require personal info and we are unable to discuss it over the help centre

     

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