Do you accept virtual cards?

Yes. CEX.IO accepts virtual cards, but under certain conditions.

Virtual cards are accepted for Basic Account type and have respective limits (Limits and commissions).

In order to add a virtual card and verify it, you need to take an additional photo of yourself next to your laptop/monitor with your virtual card shown on the screen.

If your account is Verified, Verified Plus or Corporate type, then virtual cards are acceptable only in case you have at least one Physical card with a successful deposit from it otherwise your account type will be downgraded to Basic account type.

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12 Comments

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    up100375479

    Please verify my documents so that I can buy bit coins

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    Akhil G

    @up100375479 May I kindly ask you to recheck you have applied for verification under up102548237 and there is an email from compliance department . Please check and resend the required info to proceed.

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    Dethie

    How long does it normally take to verify?

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    Akhil G

    Dethie Usually card verification process takes 15-20 minutes once all the correct information is submitted for processing.

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    up103049741

    Hi! I am a disable man, and I have some trouble taking a picture of me next to the pc screen with my virtual card. How can we do? My documentation it's howhever ok. Please help me!

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    Akhil G

    We are sorry to hear about your disability. We kindly request you to ask someone to take a picture of yours.

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    up103641715

     how can verify visa virtual cards  

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    Akhil G

    up103641715 The difference in the procedure is mentioned above "In order to add a virtual card and verify it, you need to take an additional photo of yourself next to your laptop/monitor with your virtual card shown on the screen.

    You may proceed with card verification and our team will setback to you.

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    up103641715

    I just have online virtual cards I dont have the plastic cards .

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    Akhil G

    Virtual cards are online cards that's why you need to take an additional photo of yourself next to your laptop/monitor with your virtual card shown on the screen.

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    up105375532

    I've submitted pics still I am not verified they say my pictures are not clear and my pictures are clear enough and you can see numbers why can't you approve my Documents?up105375532

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    David

    Dear up105375532

    Please contact us via support@cex.io, so we could assist you on this matter. 

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