Do you accept virtual cards?

Yes. CEX.IO accepts virtual cards, but under certain conditions.

Virtual cards are accepted for Basic Account type and have respective limits (Limits and commissions).

In order to add a virtual card and verify it, you need to take an additional photo of yourself next to your laptop/monitor with your virtual card shown on the screen.

If your account is Verified, Verified Plus or Corporate type, then virtual cards are acceptable only in case you have at least one Physical card with a successful deposit from it otherwise your account type will be downgraded to Basic account type.

Have more questions? Submit a request

16 Comments

  • 0
    Avatar
    up100375479

    Please verify my documents so that I can buy bit coins

  • 1
    Avatar
    Akhil G

    @up100375479 May I kindly ask you to recheck you have applied for verification under up102548237 and there is an email from compliance department . Please check and resend the required info to proceed.

  • 0
    Avatar
    Dethie

    How long does it normally take to verify?

  • 1
    Avatar
    Akhil G

    Dethie Usually card verification process takes 15-20 minutes once all the correct information is submitted for processing.

  • 0
    Avatar
    up103049741

    Hi! I am a disable man, and I have some trouble taking a picture of me next to the pc screen with my virtual card. How can we do? My documentation it's howhever ok. Please help me!

  • 0
    Avatar
    Akhil G

    We are sorry to hear about your disability. We kindly request you to ask someone to take a picture of yours.

  • 0
    Avatar
    up103641715

     how can verify visa virtual cards  

  • 0
    Avatar
    Akhil G

    up103641715 The difference in the procedure is mentioned above "In order to add a virtual card and verify it, you need to take an additional photo of yourself next to your laptop/monitor with your virtual card shown on the screen.

    You may proceed with card verification and our team will setback to you.

  • 1
    Avatar
    up103641715

    I just have online virtual cards I dont have the plastic cards .

  • 1
    Avatar
    Akhil G

    Virtual cards are online cards that's why you need to take an additional photo of yourself next to your laptop/monitor with your virtual card shown on the screen.

  • 0
    Avatar
    up105375532

    I've submitted pics still I am not verified they say my pictures are not clear and my pictures are clear enough and you can see numbers why can't you approve my Documents?up105375532

  • 0
    Avatar
    David

    Dear up105375532

    Please contact us via support@cex.io, so we could assist you on this matter. 

  • 0
    Avatar
    Kyrillos Tawdrous

    Hello, i tried to link a card in order to make a deposit and uploaded all the required documents but it's been almost a weak and my card is still pending for verification, i created a ticket but i didn't receive any reply too.

    My user ID is : up104889565

    My ticket ID is : 232215

  • 0
    Avatar
    David

    Dear Kyrillos Tawdrous,

    A reply was sent to your email, we kindly ask you to check it.

  • 0
    Avatar
    up106284431

    How long does it take to complete the verification if all documents has been submitted as advised?

  • 0
    Avatar
    Akhil G

    Due to the overload we are unable to get an ETA but we assure that your application will be surely checked in the nearest time.

Article is closed for comments.