How can I deposit my FIAT funds to CEX.IO?

Fiat deposits can be made using using the following methods:

  1. Wire transfer (USD/EUR/GBP)
  2. Payment cards (USD/EUR/RUB)
  3. Crypto capital transfer (USD/EUR/GBP)

Availability of those methods depends on your geographical location and account verification status. To see all available methods and account limits please view our payment options page

Have more questions? Submit a request

68 Comments

  • 1
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    Jeremy Williams

    How long does a wire transfer normally take?

  • 0
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    Jim C

    Dear Jeremy Williams,

    Please be informed of our limits and commissions here: https://cex.io/trade/limits-commissions

    Usually wire transfer takes 3-7 banking days. 

    If you face any additional questions, please do not hesitate to write to us at Support@cex.io

  • 0
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    JOSHUA BOND

    How long does it take with a card???

  • 2
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    David

    Dear JOSHUA BOND,

    Please be informed that fiat deposits via the payment card, are almost instant, though the exact processing time depends on your bank.

  • 0
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    salvador castro
    Hi folks!
     
    I have a doubt. I am already verified to make a deposit, but I have a joint account. Does also the other person need to be verified to make wire transfer to cex.io
     
    Thanks in advance for your help!
  • 1
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    Akhil G

    Do you have a personal bank account?

  • 0
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    salvador castro

    Yes, it belongs to me and my sister. It's a joint account. Every wire transfer will be signed by both of us, is there going to be a problem about it? O not?

  • 0
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    up106875189

    Hi Mr. Akhil G, can you tell me what happens if I deposit the wrong fiat currency into a bank transfer deposit request? I deposited EUR into a deposit request for USD.

    Edited by up106875189
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    Akhil G

    xavi

    Is your complete name and credentials mentioned on the bank details?

     

  • 0
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    Akhil G

    up106875189

     

    I have sent your query to the finance department.

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    salvador castro
    Akhil GToday at 01:31

    Is your complete name and credentials mentioned on the bank details?

     

    Yes, they are, mine and my sister's. Both. 

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    Akhil G

    In this case you may use that account to fund your CEX.IO account.

  • 0
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    salvador castro

    Akhil G

    Thanks a lot for your help. Take care.

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    Akhil G

    Welcome

  • 0
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    up106232308

    Hello,
    I make a deposit in EUR and my bank already processed it few days ago.
    How long do you need to credit the founds to my account once the bank
    make the transaction? And I have another question,  I opened more than
    one deposit request but I send the founds only to one, is it possible
    to delete the others or will they expired in some time.

  • 0
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    salvador castro

    Hello, I sent a SEPA transfer of 100 euros on 07/29/2017 and I still do not have my money available. SEPA transfers are fast I do not understand the delay.

    Thank.

  • 0
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    Werner Riegler

    I have made a deposit via wire transfer on 23rd of May (7 weeks ago!) and it hasn't shown up yet in my balance. My Request 238026 (opend about one month ago) has been replied with a general statement giving me no info at all.

    I am very worried about my money.

  • 1
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    up106892739

    Same problem here! made a deposit via sepa on 06 July and it hasn't shown up yet in my balance. Only one reply about "Verification Account Plus timing" and no other reply about money transfer.
    It's not serious behavior..
    No warry about your money Werner Riegler
    They are disastrously slow.. If they were cheaters they would have closed for a long time.
    Have you now received your money in the meantime?

     

  • 0
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    Akhil G

    up106232308

     

    The concerned department will get back to you soon

  • 0
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    Akhil G

    xavi

     

    As per the ticket the issue was resolved.

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    Jyoti Suri

    up1049284890

     

    I got a "Withdrawal Rejected" message when trying to transfer $25 back to my credit card. Everything is fine on my banks end.  Any help with this issue would be greatly appreciated. 

     
     
     
    Thanks in advance!
  • 0
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    Akhil G

    We have replied to you via ticket.

     

    Please don't spam the helpcentre suing multiple posts of same kind.

  • 1
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    up106780882

    Hello, I sent a SEPA transfer of 1.000 euros on 06/23/2017 ( 4 weeks gao !!) and I still do not have my money available in my trading account. I already open 3 issues on that (274512, 261651, 268386), all are still opened. I am just receiving the same formal messages of apologize, not help me much, ... I want to have my money in the account.

    Thank, Peter

  • 0
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    up106232308

    Same problem... I'm still waiting too, i made the deposit on 1st July, so more than 14 banking days ago. 

    Edited by up106232308
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    Akhil G

    up106780882

     

    We have replied to your ticket, your request will be checked ASAP

  • 0
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    Akhil G

    up106232308 

     

    Your message was sent to the finance department 

  • 0
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    up106936323

    Same problems here!
    up106936323

    FAQ 

    • Bank transfer: payments can take up to 14 business days to reach our account - the exact time depends on bank processing.


    I sent a SEPA of 10.000€ ! on 29/06/2017 ( 1 month ago ), i check my bank successful, but today 24/07/2017, i still do not have my money available in my trading account or response to our ticket request.

    I already open issues on support but are still opened 
    Any news ?

    Thank you

    Edited by up106936323
  • 0
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    Akhil G

    I have personally asked the finance team to look into this matter.

  • 0
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    Kirill Smolyakov

    Guys, it's been almost 1.5 weeks from the moment I submitted my card info. 

    It is still processing. Can you let me know verification time?

  • 0
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    Akhil G

    Sorry for taking time, I have personally asked the team to check your case.

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