How can I withdraw my Crypto currency from CEX.IO?

To withdraw coins please visit this page

Withdrawals can be made:

  • using vouchers (for withdrawals to other cex.io accounts) 
  • usual withdrawals to personal wallets outside cex.io

Please note that for security reasons the withdrawals are irreversible as a new disposable sending wallet is created every time a withdrawal is made - therefore please do not send your coins to lotteries and casinos using your CEX wallet - you will not be able to reacquire your earnings as they are usually returned to the sending wallet - please use your personal wallet instead.

Have more questions? Submit a request

42 Comments

  • 0
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    up101528515

    how i cannot wd 0.001 btc

  • 0
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    up101819878

    Puedo pasar bitcoins de CEX.IO a la plataforma XAPO ?

  • 0
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    Mia Barrett

    up101819878 users are able to withdraw BTC to any valid external BTC addresses

  • 4
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    MFONABASI OSOM

    how can i transfer to another bitcoin address

     

  • 0
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    Akhil G

    Transferring the funds to another address is the same procedure as withdrawal. All you need is to go to the finale section press withdraw, enter amount and address. After the transaction is confirmed via email the funds will be transferred.

  • -1
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    up102943078

    how long does it take to send to your wallet usually

     

  • 0
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    Akhil G

    The funds are immediately credited to the account as soon as the transaction gets minimum number of required confirmations on the blockchain.

  • 0
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    Christopher Wright

    how can i send btc to another wallet

  • 0
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    David

    Dear, Christopher Wright,

    Thank you for contacting us.

    To withdraw your crypto currency, please, open your wallet (balance tab https://cex.io/trade/finance), click "Withdraw" next to the chosen currency, fill in empty fields and confirm your withdrawal by submitting it and with your 2FA and email confirmations. 

    If you have any additional questions, please, send us an email to support@cex.io

  • 0
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    up103745913

    Hi David,

    Can I make a bank transfer in euro/usd to my cex account from Nigeria?

     

  • 0
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    Akhil G

    up103745913 Currently we don't have an option to receive bank transfers from Nigeria. Our team is trying to expand its options to get Nigeria included in the list of countries from where accounts can be funded via wire transfer. We surely will keep you updated on this matter.

  • 0
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    Faexfallen

    What's the minimum BTC that i can withdraw? It should be more explicit...

  • 0
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    Akhil G

    The minimum withdrawal for BTC is 0.01BTC

  • 0
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    Nombuso Thwala

    i CANNOT WITHDRAW MY BTC to my wallet???what is going on 

  • 0
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    Akhil G

    Nombuso Thwala May I kindly request you to elaborate as I can see a successful recent withdrawal on your account.

  • 0
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    Akhil G

    up103953879  Please consider that you can only fund your account. Deposits can be made only from account owners.

  • 0
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    up104263176

    How can i know my account name and bitcoin address , i want to transact to another wallet

  • 0
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    Akhil G

    You may check your User ID here: https://cex.io/trade/profile-social

    Your wallet address can be checked by pressing deposit button next to the crypto currency on the following page: https://cex.io/finance

    For withdrawal your wallet address is not required. You may send funds to another wallet on the same page by pressing withdrawal and entering wallet address and amount.

  • 0
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    Bachir El Barraj

    I deposited USD from my Card yesterday, but it seems I can't withdraw USD to my Cards, other currencies can be withdrawn though. What's the issue? And how can I withdraw my fiat back to one of my USD Cards?

    Edited by Bachir El Barraj
  • 0
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    David

    Dear Bachir El Barraj,

    USD withdraw was on the maintenance, but for now everything is resolved.

    Please send us a request to support@cex.io , so we can provide with an additional support.

  • 0
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    up106536925

    How can I withdraw ETH to another wallet using the API? Is it supported?

  • 0
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    Akhil G

    up106536925

    Withdrawals are available only via finance page currently, unfortunately API is not supported.

  • 0
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    up106702323

    I sent 10 ETH to another wallet and half minutes pass the I still can't see transaction in that wallet!

  • 2
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    up106681959

    I've sent ETH to another wallet, and been given a transaction ID - but 2 hours later I still have nothing arrive - and the transaction hash isnt found in etherscan.io PLEASE HELP??

  • 0
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    Akhil G

    ETH blockchain is undergoing maintenance, this could be the cause. Please be patient the funds will not be lost.

  • 0
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    up106538578

    Same issue as up106681959, transaction ID received, nothing arrived and transaction hash not found on etherscan. More than 12 hours has now passed.

  • 0
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    Akhil G

    up106538578 Kindly check my previous reply Nevertheless, I have asked the tech team to look into this issue.

  • 0
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    up106538578

    That message has gone now, but transaction still not appearing. Even on other Ether blockchain explorers the same message is given (e.g. Etherchain), which implies the transaction has never been committed. How do I get the transaction undone? This doesn't give a great first impression of CEX. 

  • 0
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    up106681959

    Still the same for me also up106538578
    No sign of my transaction anywhere and no indication of maintenance now.
    It's been 12 hours. I dont mind waiting, but I'm worried, and just need reassurance my funds havent been lost!?

  • 0
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    up106538578

    It's kind of reassuring I'm not the only one, hopefully they'll get it sorted.

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