Why is my payment on pending status?

Deposits:

  • Crypto: we require at least 3 confirmations before BTC (100 confirmations for ETH) are credited to your account. This can take anywhere between 1-24 hours, except for cases of unforeseen or unavoidable network issues. 
  • Bank transfer: payments can take up to 14 business days to reach our account - the exact time depends on bank processing.
  • Payment card:
    1. your card verification is still incomplete - if the verification has just been submitted - please allow our compliance team 15-20 minutes to process it. In case your application could not be approved right away our compliance team will inform you via email on what needs to be corrected. 
    2. your card is verified, but the deposit requires clearing from financial officer due to compliance policies - this is an unusual case but if you encounter it - please contact our support team

Withdrawals:

  • Crypto: please allow up to 1 hour (except for cases of unforeseen or unavoidable network issues) for the blockchain to pick up your transaction.
  • Bank transfer: Your withdrawal is being processed by financial officer. Withdrawal requests are processed within 24 hours on business days, but the time can be expanded in case the payment details are incorrect or incomplete, or if the transaction is rejected. In order to avoid delays - please check your payment details with your bank. After the payment is processed by financial agent it will take some time to reach your account - it depends on bank processing.
  • Payment card: your transaction requires clearing from a financial officer. This is an unusual case, and if you encounter it, please contact our support team

 

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12 Comments

  • 0
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    up101418254
    J'ai acheté hier 33 GHS, et quand je voir les transactions d'exposition minniere je ne trouve rien... pourquou?
  • 0
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    Thomas Green
    Dear user, cloud-based GHS mining is paused. Please, check the following article for additional details: https://support.cex.io/hc/en-us/articles/213520587-Cloud-Mining-Official-Statement
  • 0
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    Ryan Carlow

    Hi I deposited once and now I cant deposit anymore. Says "Transaction processing failure" and to check with my bank. Everythings fine with my card and my bank. The payment to CEXIO is still pending on my side is this why or what? If so why does the page say I can deposit 3 times a day if it's really once every couple days after a charge is done pendind on my banks end?

  • 0
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    Akhil G

    Ryan Carlow I kindly request you to give us your userID or submit a ticket and we surely will look into this matter.

  • 0
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    up103070619

    Good day, I deposited money via credit card. It's already more than 12 hrs. still unverified card. Card name is Laraine Go. Thank you. please asdress the issue.

  • 0
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    Akhil G

    up103070619 Please check compliance departments reply for the scans in order to proceed with card verification 

  • 0
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    Adegbola Akinola

    Hello, I made a deposit on December 7th via bank transfer and my bank has transferred the required fund but it is yet to reflect on my Cex account, please address this issue. Thank you

  • 0
    Avatar
    Akhil G

    Adegbola Akinola

    May I kindly request you to contact us via support@cex.io and we will surely help you. The funds are credited to your account almost immediately once the transaction is cleared. (Usually it may take few days)

  • 0
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    Iurii Tsykhivskyi

    Hi, I sent all my documents several time but my withdrawal for credit card are still in pending status. What is the reason? 

  • 0
    Avatar
    Akhil G

    Hi,

     

    Please write to us  contact us via support@cex.io so that we can check the information regarding your account. Also, you might have received an email from us regarding any issues with the card.

  • -1
    Avatar
    Iurii Tsykhivskyi

    Thank you. I asked mu question to support@cex.io Waiting for answers

  • 0
    Avatar
    Akhil G

    The person in charge will get back to you shortly.

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