Why is my deposit rejected?

Following are possible reasons for rejection of deposits:

  1. You have requested a cancelation via support team.
  2. The sum that you deposited by bank transfer differs from the one requested in payment details - in this case a corrected deposit should appear right after the rejected one. 
  3. Card deposits can be rejected for various reasons, as multiple sides (your bank, payment service provider, and CEX.IO) are involved in the process, but most common one is exceeding your daily/monthly limits either on your bank's side (you can always increase those by calling your bank) or on CEX.IO side. To increase account limits available to you on our exchange please visit the limits and commissions page.
Have more questions? Submit a request

56 Comments

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    Casey poehner

    I need help figuring out why my card is being declined

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    Jim C

    Dear User,

    Please write to us at Support@cex.io so we could assist you on this matter.

    Thank you in advance.

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    Emmanuel Chibueze

    I can't make deposit to my account please why? I have contact my bank but the reply me to contact my merchant (cex.io)

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    Akhil G

    Since this query may require your account's personal details please contact us via support@cex.io and we will be able to assist you with your query. 

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    up105957808

    Hi,

    I am facing the same issue.

    Is it because my profile isn't verified yet?

  • 0
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    Akhil G

    up105957808 There is a limit of 3 successful transactions within 24 hours. So kindly check you will be able to deposit the funds after 24 hours from the first deposit of the 3 last successful deposits

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    up106254156

    why can i deposit only 300$ with credit card?

     

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    Akhil G

    Kindly check the limits page for your account.

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    up106439973

    It says my deposit has been declined. Why? It is not a large amount of money, about 40EUR.

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    Akhil G

    There is a limit of 3 successful transactions within 24 hours. So kindly check you will be able to deposit the funds after 24 hours from the first deposit of the 3 last successful deposits

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    up106459795

    hello, i have this message when cex.io asks my bank to verify my payment :

    This page can’t be displayed
    • Make sure the web address https://sg.wlp-acs.com is correct.
    • Look for the page with your search engine.
    • Refresh the page in a few minutes.

    Usually it works with other websites.

  • 0
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    Aaron Goldstein

    Hi can you help - I am verified member with $10,000USD daily limit and $100,000USD monthly limit. No recent transactions. However my deposit wire transfer of $10,000USD was rejected without any explanation. Can you help me understand why so it does not happen again?

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    Akhil G

    I have asked the finance department to check and get back to you via ticket

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    Shubhra Bhatnagar

    Hi Akhil - Can you please have someone look at my request no. 220563. My transfer is stuck for last 30 days and the support is not responding.

    Regards,

    Shubhra

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    Akhil G

    I have asked the concerned department to check.

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    Shubhra Bhatnagar

    Thanks, Akhil. No one has responded to my query. It's close to 15k USD which is stuck for last 30 days. For me, it's a big amount!!!

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    Akhil G

    Department concerning your case will reply back shortly.

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    ismael abedin ingelmo

    Hi Akhil G

    i have same problem.

    Can you please have someone look at my request no. 248353. My transfer is stuck formore than 30 days and the support is not responding.

    Regards,

    Ismael

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    Akhil G

    ismael abedin ingelmo If you are concerned about account up105416537 the funds are there on your account.

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    up106183923

    I am trying to withdraw to my card but it is getting declined. I contacted my bank but they suggested to check with my merchant. 

    Please help on it ASAP. I need to money to be drawn.

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    Akhil G

    Withdrawals via visa cards to India are not available, kindly try master card. This has been mentioned in limits and commissions page.

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    Shubhra Bhatnagar

    Hi Akhil - I accidentally marked my conversation with Compliance as Solved. The request no. is 220563. Can you please re-open it and ask Compliance to look into this? 

    I have answered all their queries.

    Regards,

    Shubhra

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    Akhil G

    It will be checked

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    up106183923

    Hi Akhil,

     

    I am trying to withdrawals my money in my Visa and Master card but it's rejected by CEX.IO

     

    If possible please transfer the fund in my friend account,

     

    Name : Mr. Jaideep

    Account Number : UP106199638 

  • 0
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    Akhil G

    Jaideep I have informed the finance team to check this, kindly don't create multiple tickets and wait for reply as creating new tickets causes confusion and may delay the resolution

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    up106514548

    Hi,

    My deposit was rejected because the sum I deposited by bank transfer differed from the one requested in payment details (a bank fee was deducted). A corrected deposit appears after the rejected one but it remains pending.

    I opened a ticket for this three days ago.

    I presume the payment will be confirmed. How long should I expect this (or at least a response to my support request) to take?

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    Akhil G

    I have replied to your ticket.

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    up106907815

    Hi Akhil.

    I am trying to deposit with my VISA card (card AND account VERIFIED) but it is getting declined. I contacted my bank but they said to check with my merchant and problem must be on Cex.io site's end (bank or merchant). Money transferring and getting instantly return to my bank account.

    I sent support request but still no answer (258758).

    Can someone clarify whats the problem and when it will be solved. Thanks.

  • 0
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    Akhil G

    up106907815

     

    I have replied to the ticket.

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    Akhil G

    Shubhra

     

    I have asked them to get back to you at the earliest.

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