Why is my deposit rejected?

Following are possible reasons for rejection of deposits:

  1. You have requested a cancelation via support team.
  2. The sum that you deposited by bank transfer differs from the one requested in payment details - in this case a corrected deposit should appear right after the rejected one. 
  3. Card deposits can be rejected for various reasons, as multiple sides (your bank, payment service provider, and CEX.IO) are involved in the process, but most common one is exceeding your daily/monthly limits either on your bank's side (you can always increase those by calling your bank) or on CEX.IO side. To increase account limits available to you on our exchange please visit the limits and commissions page.
Have more questions? Submit a request

4 Comments

  • 0
    Avatar
    Casey poehner

    I need help figuring out why my card is being declined

  • 0
    Avatar
    Jim C

    Dear User,

    Please write to us at Support@cex.io so we could assist you on this matter.

    Thank you in advance.

  • 0
    Avatar
    Emmanuel Chibueze

    I can't make deposit to my account please why? I have contact my bank but the reply me to contact my merchant (cex.io)

  • 0
    Avatar
    Akhil G

    Since this query may require your account's personal details please contact us via support@cex.io and we will be able to assist you with your query. 

Please sign in to leave a comment.