Why is my deposit rejected?

Following are possible reasons for rejection of deposits:

  1. You have requested a cancelation via support team.
  2. The sum that you deposited by bank transfer differs from the one requested in payment details - in this case a corrected deposit should appear right after the rejected one. 
  3. Card deposits can be rejected for various reasons, as multiple sides (your bank, payment service provider, and CEX.IO) are involved in the process, but most common one is exceeding your daily/monthly limits either on your bank's side (you can always increase those by calling your bank) or on CEX.IO side. To increase account limits available to you on our exchange please visit the limits and commissions page.
Have more questions? Submit a request

75 Comments

  • 3
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    Casey poehner

    I need help figuring out why my card is being declined

  • 2
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    Akhil G

    I have asked the concerned department to check.

  • 1
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    chris sandmann

    I have made a 1000usd deposit via my verified card about 30min ago and it still pending, why is it taking so long??

    last night i did a 900 usd deposit via the same card and it was really fast.

     

     

  • 1
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    Emmanuel Chibueze

    I can't make deposit to my account please why? I have contact my bank but the reply me to contact my merchant (cex.io)

  • 1
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    Muhammad Naveed Chaudary

    Hi Akhil,

    I am unable to access (deposit or withdraw) my funds for last 6 months. Considering that I have sent all the required information/docs to the support and compliance team. But it seems nobody is willing to respond to my requests to unblock the account. I am unable to access my funds due to this issue. Need your support to get it resolved. Just for reference the ticket#: 234436.

  • 1
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    Akhil G

    up105957808 There is a limit of 3 successful transactions within 24 hours. So kindly check you will be able to deposit the funds after 24 hours from the first deposit of the 3 last successful deposits

  • 1
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    Jim C

    Dear User,

    Please write to us at Support@cex.io so we could assist you on this matter.

    Thank you in advance.

  • 0
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    Aaron Goldstein

    Hi can you help - I am verified member with $10,000USD daily limit and $100,000USD monthly limit. No recent transactions. However my deposit wire transfer of $10,000USD was rejected without any explanation. Can you help me understand why so it does not happen again?

  • 0
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    Akhil G

    Kindly check the limits page for your account.

  • 0
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    up110118622

    WHYin my trancactions says that my card DEPOSIT completed and after 20 minutes rejected???

  • 0
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    Akhil G

    up108287728

     

    Your attempts to add the card are being rejected by your bank.

  • 0
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    Akhil G

    As per the system, we are waiting for the documents from your side to proceed with the card verification for * 8778. Kindly check your email and proceed with the verification.

  • 0
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    Akhil G

    Department concerning your case will reply back shortly.

  • 0
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    Akhil G

    Dear User,

     

    As CEX.IO has not obtained an appropriate license to provide services in your state yet this is the reason your card was not accepted.

  • 0
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    Akhil G

    Jaideep I have informed the finance team to check this, kindly don't create multiple tickets and wait for reply as creating new tickets causes confusion and may delay the resolution

  • 0
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    Shubhra Bhatnagar

    Hi Akhil - I accidentally marked my conversation with Compliance as Solved. The request no. is 220563. Can you please re-open it and ask Compliance to look into this? 

    I have answered all their queries.

    Regards,

    Shubhra

  • 0
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    Akhil G

    Since this query may require your account's personal details please contact us via support@cex.io and we will be able to assist you with your query. 

  • 0
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    Omer Keskin

     am trying to deposit with my VISA card (card AND account VERIFIED) but it is getting declined. I contacted my bank but they said to check with my merchant and problem must be on Cex.io site's 

     

  • 0
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    up106854434

    My userID is up106854434, I'm a verified user. I'm writing you because
    14 days ago (11/07/2017) I made a bank transfer to fund my CEX.IO account.
    Today, I dont know anything about the amount of the transfer. It still
    be as pending transaction. Please, I need that you confirm me that all is right and I will have
    available the money in CEX.IO soon. In case of something goes wront, tell me what I can do.

  • 0
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    meiri dahan

    why can i deposit only 300$ with credit card?

     

  • 0
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    Anton Buber

    Hi , 

     

    I have the some problem with my Visa card , but I wanted to withdraw , and tried to add new card. The card declined for some reason. contacted to the bank, they told what problem not on their side.

     

    Thank you

    up106605742

     

    Update: Now I cannot to withdraw to any card already confirmed in the account !   All withdraw operations rejected !!! Why ?

    Edited by Anton Buber
  • 0
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    ismael abedin ingelmo

    Hi Akhil G

    i have same problem.

    Can you please have someone look at my request no. 248353. My transfer is stuck formore than 30 days and the support is not responding.

    Regards,

    Ismael

  • 0
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    up106862152

    Hi,

    I cannot deposit via my VISA card. Please help me check that. Thanks so much.

  • 0
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    Alexandre Rodrigues

    Hi Akhil

    I can't make deposits from my card as my account is apparently still being re-KYC'd.

    Kindly advise when this process will be completed as I would love to trade.

    Yours in bitcoin!

    Alex

    up107500724

  • 0
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    up106866573

    I sent a support request, accidently selected USD in the deposit invoice but transferred EUR. Not getting a reply to 257034. Super frustrating not knowing what's going to happen now.

  • 0
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    Akhil G

    up108075251

     

    There are no known issues with the bank you mentioned at the moment 

  • 0
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    Akhil G

    I have replied to your ticket.

  • 0
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    Akhil G

    ismael abedin ingelmo If you are concerned about account up105416537 the funds are there on your account.

  • 0
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    Akhil G

    Withdrawals via visa cards to India are not available, kindly try master card. This has been mentioned in limits and commissions page.

  • 0
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    up106459795

    hello, i have this message when cex.io asks my bank to verify my payment :

    This page can’t be displayed
    • Make sure the web address https://sg.wlp-acs.com is correct.
    • Look for the page with your search engine.
    • Refresh the page in a few minutes.

    Usually it works with other websites.

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