I've deposited BTC to my account. Why are they not shown?

It takes some time for the transaction to be completed. Our system requires 3 confirmations to receive the BTC. The approximate waiting time is 15-20 minutes. If the payment is not received within 4 hours, please contact the support team

Please state:

      • The amount of BTC deposited
      • Link to the transaction on blockchain
      • Time of deposit

This will help us find your transaction. 

Have more questions? Submit a request

14 Comments

  • 0
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    Sn4ckEye

    Yeah i to -_-

  • 0
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    fastcell

    I am still waitting -_-

  • 0
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    Leonard J.

    Hello fastcell,

    Please contact us via support ticket if you are still experiencing issues with this.

    Best Regards

  • 0
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    mosleim

    same issue.

  • 1
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  • 0
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    LUIS JESUS CAMACHO

    Hello...  ticket: 304332

    User: scorps2

    I have a PENDING BTC DEPOSIT

    amount: 2.599 btc

    DATE: 18/august/2017
    tx: db01294a8cec852faf061b2d520b6d2edd700d867e7cc9ad0963848d32bdc748

    I hope news about my DEPOSIT BTC

    The actual status is PENDING... 9 hours ago..

  • 0
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    Akhil G

    Kindly check #214103 I have asked the compliance department to get back to you shortly.

  • 0
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    up108504009

    Hi, can you guys please check my deposit section, its still pending after 2 weeks. I don't see the reason why its still not available. Cheers

  • 0
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    LUIS JESUS CAMACHO

    Ticket: 214103

     

    I have a PENDING BTC DEPOSIT.... 1 MONTH AGO .... !!!!!!!!

    And I have no news from CEX.IO about it..

    amount: 2.599 btc
    date: 18/august/2017
    tx:db01294a8cec852faf061b2d520b6d2edd700d867e7cc9ad0963848d32bdc748

     

    Nobody from CEX.IO contact with me..  why are PENDING??

  • 0
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    Akhil G

    we have asked the compliance department too check and get back to you.

  • 0
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    Imran Jeevunjee

    I have deposited ETH to my account however it is not showing up in my balance.

    I had full trust in CEX until this happened. Please can you do something about this.

    Here is the transaction ID:

    https://etherchain.org/account/0xbf56fb1979feed8863ee2305a051ffc2f9ce50fb#txreceived

     

  • 0
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    Akhil G

    We already have your request. This process is manual and may take from 1-2 weeks to be resolved.

  • 0
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    Ramy Ahmed

    Hello,

    I have deposited BTC to my account, still showing as "pending" on my account, however it's confimred.

    BTC amount:  2.37673846 BTC

    Date: 2017-10-13

    Transaction ID:

    288623a26c8c18ec9d7769e791edd9038e99f78f061e0d035901d3f7ae0a1383

    Edited by Ramy Ahmed
  • 0
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    Akhil G

    I have asked the compliance department to check and get back ASAP.

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