I've deposited BTC to my account. Why are they not shown?

It takes some time for the transaction to be completed. Our system requires 3 confirmations to receive the BTC. The approximate waiting time is 15-20 minutes. If the payment is not received within 4 hours, please contact the support team

Please state:

      • The amount of BTC deposited
      • Link to the transaction on blockchain
      • Time of deposit

This will help us find your transaction. 

Have more questions? Submit a request

4 Comments

  • 0
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    Sn4ckEye

    Yeah i to -_-

  • 0
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    fastcell

    I am still waitting -_-

  • 0
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    Leonard J.

    Hello fastcell,

    Please contact us via support ticket if you are still experiencing issues with this.

    Best Regards

  • 0
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    mosleim

    same issue.

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