Is it possible to cancel a pending order?

Yes. You can cancel an active order at any time. In order to do this, please find the active orders section of the trade page and hit the "cancel" button. Please note the trade pair you are in, as the table is only populated by orders in the current pair. 

Have more questions? Submit a request

24 Comments

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    Abooza69

    The screen cuts off the cancel button

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    Leonard J.

    Hello Abooza69,

    Please try adjusting the zoom/ visual properties of your browser. If this does not resolve your issue, please contact us via support ticket so that we can take a closer look at your issue.

    Best Regards

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    rezframes

    Are there any fees for cancellation of a pending order?

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    Naushad24

    Same question , is there any fee for canceling?

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    micdizo

    I canceled a few orders today and it seems the fee for the transaction is charged even though I canceled the order. Is this normal?

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    Leonard J.

    Hello All,

    To clarify, there is no fee for placing or cancelling an order. Commissions are not assessed on orders until the order resolves, therefore there is no danger of paying the trading commission unless your order is actually completed :)

    I hope this helps! Please submit any additional request via support ticket so that we can assist.

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    OnlyIO

    Hello do not see your buy order # 2972868039 under active orders

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    Leonard J.

    Hello OnlyIO,

    Please submit this issue via support ticket, we will be happy to assist you. We appreciate your patience in advance.

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    abidhamma

    Hello

    I'm new here.. and i try to buy GHS/BTC on trade section

    I take a look in Finance and Transaction i have Buy Order #3257952897

    I have place order for GHS. Can i cancel that? and why my GHS still 0? should i wait for couple days?

    Thank You and sorry for newbie question

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    Leonard J.

    Hello abidhamma,

    Your funds are held in an active order which is being held on the system as you requested.
    You can cancel an active order at any time. To do this - please find the active orders section of the market tab on the trade page and hit the "cancel" button.

    Here is a link to our forums with the solution and an image example:
    https://support.cex.io/hc/en-us/articles/201535667-Is-it-possible-to-cancel-a-pending-order-

    If you have any additional requests, please contact us via support ticket, we will be happy to assist :)

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    Jonas Ahrens
    Edited by Jonas Ahrens
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    Akhil G


    JONAS AHRENS Please let me know your username and I surely will look into the issue you have raised. The fund should be back after an order is cancelled.

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    Hassan Khan

    I cant find how to cancel the active orders.....help me urgently.....thers no place where all the active orders are available....its only the achieved orders....

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    Akhil G

    Please go to the trade section and choose the correct trade pair, scroll down under the section to place orders you will see active orders and you can crenel the order you have.

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    up106057315

    Hi,

    The buying amount was deducted when I placed the buy order. But when I cancelled my active order, I did not get the refund back. How much time does it take?

     

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    Akhil G

    Kindly check again, the funds were returned to your account and then you have nought ETH

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    BOZO KRSTAJIC

    Using Chrome.

    Version 61.0.3163.100 (Official Build) (64-bit)
     

    Want to cancel BUY order.

    Cancel button is for sure not there - only following columns are visible:

    Date-Amount-Balance-Type-Fee-Comment

     

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    Akhil G

    Kindly scroll down on the page where you have placed the order and in active orders you can cancel them.

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    up110169123

    I would like to delete my account kindly remove my account informations. Is there any phone number that I can call?

    Thanks

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    Akhil G

    Thank you for your patience.

    Your account was deleted permanently.

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    up110370677

    Hello,

    I'm using the android app. Canceled eth/btc limit order over and over, asks me to confirm each time too using the red cross on the right, but the order won't go away. Can you provide assistance?

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    Akhil G

    Hi, there should be a button to cancel. Is it possible for you to reinstall the app . I have checked but it works at our end.

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    up110370677

    Hello,

    Logged on web interface, managed to do it there. Still reinstalled the app anyway. Thanks

    P.s.: The app showed 0 for all balances. Panicked a bit but saw everything was fine on the web. Good thing I reinstalled I guess :)

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    Akhil G

    Thanks for the up date. I will surely send this to the developers.

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