Why can't I withdraw my BTC?

For security purposes, it is not possible to withdraw funds within first 48 hours, after the account was created.

If you are in a hurry, you may complete the identity verification and withdraw your BTC immediately after its approval.

Have more questions? Submit a request

23 Comments

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    inflatin

    When I ran into this problem, I just tried again later and it worked no prob.

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    aLikemaL

    I am having the same challenge as inflatin. Then if I re-click the confirmation link, it says invalid confirmation code.

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    kevinkenzo

    I request withraw but I don't receive email comfirm link. I have tried so many times

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    merti80

    I have sam problem. When I try to withdrawl BTC, I get the confirmation email, but when I click on the link, the page says Insufficient Funds. What's goin on?

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    redblack

    ringtail - I tried what you write but it does not work.
    When I try to re-withdrawal BTC, there is a confirmation message, but when I click on the link page says insufficient funds.
    BTC account shows that I have, but are blocked by the first withdrawal.

    Transactions Comment
    redblack (100%) 0... ( link under 0... https://blockchain.info/tx/0 )

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    polman0689

    When I try to withdrawl BTC, I get the confirmation email, but when I click on the link, the page dont open

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    ap289

    For 48 hours to lapse, how does one know date/time when the account was created?

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    Rattitude

    I think the payout isn't valid until the block in which you made the coin from has been confirmed and collected by the pool owner.

    The 48 hour thing is giving more than sufficient time for the network to complete the block. Until that block is complete, no funds are released by the operator. They show you have earnings but this is more or an estimated earnings upon block completion. Other pools use similar measures, like Eligius (queued upon threshold reached) and BitMinter (Only shows estimated coins). It looks like you're making coin instead of watching a bank page... You're only paid once the block is released; it's not financially friendly for pool owners to do otherwise.

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    Leonard J.

    Hello,

    This issue should be resolved for the batch of users that created accounts to participate in our various pool offerings. If you are experiencing this issue, esp. with an account aged beyond 48 hours, please contact us via support ticket so that we may assist you.

    Best Regards

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    dangraham

    This is still a problem, I have lots of BTC in my account and cannot withdraw I use authy and get "error insufficient funds" please fix this ASAP or tell us what the problem is caused by? Is this a hot wallet random problem or just bad design / faulty platform?

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    amricanpitbull1

    Withdrawal not working for me got error insuficient founds

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    rivalsahib

    Withdrawal not working for me too
    I have lost of BTC in my account and cannot withdraw I use authy and get "error insufficient funds"

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    adiriyanto48

    thank you all

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    Mrgiova14

    How long time I must to be wait? I have same issue, no reciving confirmation email..

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    infoshri

    Dear Concern,

    today i tried to withdraw 0.58563616 BTC to the wallet 17JYh3QhNfwBW2aT8rdGXTM4KRbcDQxXuD but when i clicked on confirmation mail i got the below given message:

    Oops! Sorry!
    Invalid confirmation code

    i received the below given link on mail:

    http://mandrillapp.com/track/click.php?u=30123013&id=0dda75e2045043c581c72c79a85e5686&url=https%3A%2F%2Fcex.io%2Ftrade%2Fwithdraw_confirm%3Fcode%3Dfcdfc57fa6757c7e71a8f449252953bddcb78487427363cbd395d847163c83d4&url_id=5ba2b00aa00c0c865c814a2fcf768c43d6d809c5

    no btc received on the destination wallet nor any records of btc withdrawal showing on cex.io but btc is missing from the wallet. kindly check and do the needful asap. waiting for your valuable reply.

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    d00s7w

    i made a withdrawal, clicked on the confirmation email, all appeared to be fine yet when you click on the transaction ID on blockchain says "Transaction not found" HELP!

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    owerov

    When I try to withdrawl BTC, I get the confirmation email, but when I click on the link, the page says Insufficient Funds. What's goin on?

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    Mark

    @owerov,

    Please raise a support ticket so we can resolve your issue with withdrawals.

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    wgpb3l

    Cex will not let me withdrawl my BTC! Insufficent Funds! Several users have found ways around by converting to LTC and withdrawing to other accounts

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    Leonard J.

    Hello wgpb31,

    Please submit this issue via support ticket, we will be happy to assist you with your withdrawal. We apologize for any inconvenience this may have caused.

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    MonkyMan

    I have the same problem as others. I can not withdrawal my btc.
    ..... EDIT ....
    It working now, after 10-20 attempts

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    vinshero

    i have over 0.02 BTC in balance and my account is old, when i click confirmation it says i dont have enough...

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    Leonard J.

    Hello,

    Contact us via support ticket, if this has not already resolved for you. Thank you in advance for your cooperation.

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