Changes in withdrawal fee for BTC

Dear Users

We are hereby writing to inform that the fee for BTC withdrawals have been increased to 0.001 BTC per transaction.

This change in fee was considered by the management in concern with considerable growth of BTC price and consequently the Blockchain fee.

New fee will allow smooth and steady processing of BTC transfers from CEX.IO accounts to external wallets.

Thanks for your understanding.

 

Best Regards

CEX.IO Team

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6 Comments

  • 0
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    Rafael sanabria

    I'm not receiving Withdraw email confirmation, have contact support 3 times and nothing. Can't withdraw with app neither. It's a private domain with google aps and I'm receiving perfectly support ticket email

  • 0
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    Akhil G

    Please let me know your email or userID

  • 0
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    Cristian Basic Noguera

     

    i have the same problem for weeks.

    denisbasicn@gmail.com
    up104634527

  • 0
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    Akhil G

    Cristian  I have found request 193569 and I have escalated this case. Compliance team will get back to you soon.

  • 0
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    Mircea Mihalache

    Hi,

    I have an unrelated support request open for 11 days (no response), can you please have a look at it?

    #221419

    Thank you :)

  • 0
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    Akhil G

    It was sent to the finance department.

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