[Resolved] BTC withdrawals on maintenance

All services operating normally. 

 

Dear Users,

 

BTC withdrawals are now under maintenance, our tech team is working on the issue. We apologize for the inconveniences and will keep you updated. 

As for the initiated BTC withdrawals - your BTC should reach the destination wallets, as soon as service proper operation will be restored.

 


Thank you for understanding.

 

Best Regards

CEX.IO Team

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16 Comments

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    up106086802

    Is BTC withrawal now available? 

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    Akhil G

    Yes they are working.

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    Tanay Kharwadkar

    I made a BTC withdrawal almost 1 week ago.

    Still processing.

    Please help. Have submitted multiple support tickets....

  • 0
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    Akhil G

    I have asked the compliance department to check your case.

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    Tanay Kharwadkar

    Thanks, please could you just confirm that the withdrawal is still pending.

    Because I am worried that my BTC have been lost...

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    Akhil G

    Please don't worry, the funds are not lost. Compliance department will check and get back to you.

  • 0
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    up106161039

    is BTC withdrawal available now ? because it has been an hour since I withdrew them but they have not reached the destination , where are they ?

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    Akhil G

    kindly wait for the transaction to get confirmed.

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    Vladyslav Kharchenko

    2.39 BTC was blocked immediately after depositing to CEX.IO account. Was sent many emails to support, but no answer for a days. It looks like a SCAM from your side. Give me back my bitcoins!

    Account: up106247057

    Your compliance team not reply to emails.

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    Simon Hinz

    When can I expect my to get my withdrawals? It is a disgrace that you don't have a warning at the front page telling about these problems! I was going to make a quick buck before paying my bills and now I am not going to be able to pay my bills in time. Thanks a lot... =( I really hope you work your asses off to fix this problem!

    Account up100226957

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    Akhil G

    Vladyslav Kharchenko  Kindly check ticket #226798 and reply to it. Your account was not blocked because of any scam at CEX.IO but you have violated the terms and conditions.

  • 0
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    Akhil G

    Simon Hinz We apologize for a delayed response. I have asked the tech team to look into this issue and we will get back to you shortly.

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    up105990221

    If you need to wait for more than 24 hours, then I want to cancel this withdrawal, what do I do? Thank you

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    up105990221

    If you need to wait for more than 24 hours, then I want to cancel this withdrawal, what do I do? Thank you.

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    up106469739

    Hello Sir, I deposited $100 with you and now i want to withdraw the amount. The request of withdrawal back to my card (verified) is getting rejected. Kindly could you assist. thanks

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    Akhil G

    Your bank seems to have been rejecting the transaction

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