Important !!!! Security Concern

Dear Users,

 

Our team has noticed a suspicious activity which has targeted multiple accounts. The wrongdoer is trying to brute-force a correct 2FA code in order to access CEX.IO accounts.

It is a humble request for you to check out your security settings in terms of the following:

1) Make sure your email and  CEX.IO passwords are strong enough and different from each other.


2) In case you are getting unauthorized notifications for 2FA text messages(not requested by you), it means that your email and CEX.IO account are compromised. It is highly recommended to logout of all the active email sessions and change your password immediately.

If you have any questions, please contact our support team.

Have more questions? Submit a request

6 Comments

  • 0
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    Kaid Goodair

    I have been waiting one week for an answer from support on a ticket.

    Edited by Kaid Goodair
  • 0
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    Akhil G

    I apologize for a delay in response. This is due to the overload of requests currently.

  • 0
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    Ryan Taylor

    Me too can someone please respond having trouble with a large bank wire

  • 0
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    up106102113

    No one responded to my ticket either, it's been 5 days..

  • 0
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    Akhil G

    It will be checked

  • 0
    Avatar
    Akhil G

    Ryan Taylor

     

    I have asked the finance department to check and get back to you.

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