Warning Against Scam
Keeping track of the events that take place on the internet, we have noticed that the online scammers have used the name of CEX.IO. Our users also informed us about the appearance of the so-called customer support number on the web. The scammers said that they provide support service for CEX.IO and offered our customers to solve their issues faster for a specific fee.
CEX.IO and Third Parties
In this situation, please, be informed that CEX.IO does not cooperate with the external services for customer support. Besides, our support team representatives are always ready to help you with the arising issues and would NEVER ask you to pay additionally for faster resolution of your cases.
On the internet, some phone numbers are said to be the ones for reaching our support team. But we emphasize that we have no connection to them. CEX.IO is not engaged in any white labeling. Similarly, we do not have paid support numbers and no partners to help with moving your issues up the query.
We would like to remind that only the representatives of our support team are entitled to solve the cases of our customers. Please, be very attentive while using your data on the internet. Such things as spoofing, identity theft, and phishing may often be observed online. So, make sure that your personal data are safe and will not leak to the third parties.
To solve any issues that arise, you can contact our support team via email@example.com.